Community Care Worker I

Health & Human Services Comm
Full Time
Bay City, TX 77414
$2,194 - $3,446 a month
Posted
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Job description

Community Care Worker I
Determines needs and eligibility for Community Care for the Aged and Disabled (CCAD) services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCAD services to determine if services are meeting the individual’s needs.


Essential Job Functions:
  • Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.


  • Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources. 15%


  • Conducts reviews to determine eligibility and functional needs. 20%


  • Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs. 10%


  • Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service. 20%


  • Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs. 15%


  • Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs. 15%


  • Prepares basic level ongoing or special narrative or statistical reports. 5%




    • Knowledge Skills Abilities:
  • Ability to effectively communicate orally and in writing.

  • Ability to set priorities, establish timeframes, and meet deadlines.

  • Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.

  • Ability to operate computer and general office equipment.

  • Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.

  • Knowledge of resources that serve individuals who are older or have a disability.


    • Registration or Licensure Requirements:
    Current valid Drivers’ License and liability insurance is required.


    Initial Selection Criteria:
  • High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

    • Thirty (30) semester or forty- five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
  • One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

  • Experience using email and other automated applications, such as Microsoft Office products.

  • Must be willing to travel approximately 70% of the time to make home visits, attend trainings, and/or meetings.

  • Experience in communicating effectively in writing based on completing the application with limited grammar and punctuation error.



    • Additional Information:
    Req 540344
    This position is included in a career track series and may be filled at any level within the career track, dependent on the selected applicant’s qualifications as they relate to career track promotion eligibility requirements.

    This position is not eligible for telework at this time but telework may become available in the future.

    Interviews will take place using Microsoft TEAMS application. Selected applicants must download Microsoft TEAMS app prior to scheduled interview.

    Occasional overtime and/or extended work hours may be needed for the position.

    Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 68X, HM, 0149, 4C0X1. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

    MOS Code:
    68X, HM, 0149, 4C0X1

    Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS



    HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.


    In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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