Job description

Job Title: Program Manager – Community and Outreach
Location: 61 Arch St., New Britain, CT
Schedule: Monday- Friday, 40 hours per week; hours may vary to meet program needs
Type: Exempt, Full-time, on-call potential
Reports to: Director of Programs
Job Purpose: The primary function of the Community and Outreach Program Manager is to act as the agency’s Coordinated Access Network (CAN) liaison, ensuring comprehensive oversight of assigned FSC community and outreach programs, ensuring contract compliance, data entry, supervision, and continuous quality improvement.

Duties and Responsibilities:
● Instill the mission of the FSC in your daily work: “Our work is love made visible”;
● Ability to work with diverse populations, individually and as a part of a team, with a commitment to ending homelessness in our community working from a Harm
Reduction, Housing First, Person Centered approach;

● Supervise, train, and provide annual performance evaluations of teams staffing
PATH Outreach, Housing Search, Day Center, and Cold Weather (when in effect) as well as any other teams assigned due to changes in contracting;

● Oversee daily operations of an emergency needs and drop-in center program, including but not limited to creating processes, policies, a structure of accountability, and documentation of outcomes to demonstrate program success;

● Train and supervise staff and interns providing assessment, diversion, and/or case management to participants in FSC’s community programs;

● Conduct assessments and referrals as needed to support the team, including assisting individuals in calling 211 to schedule Shelter Diversion appointments and coordinating placement in hotels and/or emergency shelters through established protocols when available;

● Attend all CAN meetings, taking notes and supplying feedback to Executive Leadership and to teams regarding system improvements, upcoming events and changes, etc.;

● Prepare/input Homeless Management Information Systems (HMIS) information as required on a timely basis (within 48 hours) and oversee such work of the program team

● Provide weekly reports to the Director of Programs regarding staff/program concerns, data reports, etc. to support a continuous focus on quality and system improvements

● Maintain and expand community contacts and resources to better serve clients
● Attend meetings, trainings and community events, as appropriate or required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at the discretion of the employer.

Minimal Experience/Training:
● Master’s Degree or Bachelor’s degree in Human Services/Social Work, with five or more years of experience in the field. Relevant experience in working to support people experiencing homelessness for at least 3 years acceptable.

● Supervision/management experience required.
● Experience in working within a coordinated entry system strongly preferred.
● Program design and implementation strongly preferred.
● Proficient use of Word, Excel, PowerPoint, and other databases designed to promote productivity and organization in the workplace; excellent oral and written communication skills, including computer proficiency and knowledge of email applications

● Bilingual English/Spanish is strongly preferred
● Experience working with diverse populations preferred, with a solid understanding of mental health, substance use, and trauma. Belief in harm reduction and housing first is required.

Qualifications and Requirements:
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

● Dependability – consistently at work and on time, reports to all scheduled shifts, follows instructions, responds to management direction and solicits feedback to improve personal performance, and completes tasks in a timely and accurate manner

● Openness- Flexible and able to work with individuals experiencing homelessness from various backgrounds and at different skill levels. Ability to multitask and manage crises.

● Communication – Read, write and interpret written documents. Communicate effectively with guests, co-workers, community partners and volunteers.

● Demonstrated pattern of organization, proactivity, initiative, and follow-through required

Physical Requirements:
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

● The ability to safely operate a motor vehicle to transport oneself, others and program supplies as necessary.

● The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

● The physical ability to move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.

● The ability to operate office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time.

● Maintain auto insurance minimum limits as follows – 1) single liability limits of
$100,000 Bodily Injury Per Person / $300,000 Bodily Injury Per Accident / $50,000
Property Damage OR Combined Single Liability Limit of $300,000 (this combines the bodily injury and property damage into one limit per claim) and annually provide a declarations page to the Human Resources Coordinator

Job Type: Full-time

Pay: $25.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

COVID-19 considerations:
Proof of vaccination or weekly negative testing proof required. Mandatory mask wearing. Routine property fogging.

Experience:

• direct homelessness service provision: 3 years (Required)
• homeless coordinated access network leadership: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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