Communications Dispatcher (Lateral)
Full Time
Castro Valley, CA
Posted
Job description
The Position
What You'll Be Doing as a Communications Dispatcher: Under supervision, you'll perform a wide variety of dispatch and routine, non-hazardous law enforcement functions in a non-sworn capacity within the public safety department, and you'll performs related duties as required.
Our Values:
- Respect: We honor each other, the park users we serve, and the land we steward.
- Resilience: We creatively adapt to change. We address challenges with empathy, perspective, and determination.
- Relationships: Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
- Transparency: We hold the public's trust through meaningful stakeholder engagement and unfettered access to timely and reliable information on decisions and performance.
- Passionate about helping others;
- Great communicators both orally and in writing;
- Capable of establishing and maintaining positive and cooperative working relationships;
- Comfortable and confident in making decisions when faced with limited information;
- Able to exercise authority and take control in emergency situations.
- Meaningful and valued work connected to our organizational mission;
- Unique daily challenges and ability to make an impact on the park visitor experience;
- Great benefits including medical, dental, tuition reimbursement, and a retirement pension through California Public Employees Retirement System (CalPERS);
- Free on-site parking.
Essential Functions
Performs tasks necessary to effectively dispatch police, fire and park operations units, as required:
- Receives telephone calls from citizens, employees or other agencies requesting general park information, police or fire assistance, to include "911" and other emergency calls;
- Transmits and receives radio messages;
- Analyzes situations and dispatches the appropriate units;
- Dispatches mobile units and other equipment to specified locations as ordered;
- Makes telephone requests for ambulance, vehicle towing, or other emergency services as requested by officers in the field;
- Monitors other law enforcement and fire agencies' radio frequencies and rebroadcasts pertinent information;
- Operates and makes minor adjustments to radio telephone transmitting and receiving equipment;
- Performs varied clerical duties such as typing, maintaining message logs, assisting on reports and records, filing, answering phones, and responding to inquiries from the public and other agencies;
- Processing police (court cases and parking citations), fire, medical and field reports;
- Performs data entry and retrieves data;
- May be required to collect monies from members of the public for the purpose of paying fees for towing, dog permits, copies of reports, or other services, or for paying fines.
Minimum Qualifications
Lateral Only:Two (2) years of recent public safety dispatching experience involving heavy call volume while performing multiple tasks utilizing a Computer Aided Dispatch (CAD) system.
AND
License or Certificate: Possession of a valid Class C California Driver’s License with a satisfactory driving record is a condition of initial and continued employment.
Additional Information
Knowledge of:
Union Affiliation: The East Bay Regional Park District Police Association (PA) represents this classification. Wages, hours and other terms and conditions of employment are covered in an Agreement between the District and the Police Association.
Application materials for this position consist of three (3) required parts:
1. A current East Bay Regional Park District application submitted online; and
2. Completed supplemental questions; and
Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user on the system. If you have previously applied to a recruitment on GovernmentJobs.com, please take care to update your existing profile. Applications are accepted online only. Our online application system is provided by NeoGov. If you have any problems while applying online, please contact the NeoGov Help Desk toll-free at (855) 524-5627.
Notification: All applicants will be notified of the disposition of their application via email, generally within two to three weeks after the closing date. You may also sign into your governmentjobs.com account to view your current application status and notifications.
Selection Process: The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for interview or testing. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before and after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.
- The purposes and general methods of police and fire dispatching;
- Routine clerical operations;
- Type 40 net words per minute; ability to multi-task;
- File and prepare accurate reports; manual dexterity to operate telephone, radio and computer keyboard equipment;
- Speak English clearly and audibly;
- Memorize and retain information quickly;
- Physical capability (e.g., eyesight and hearing to satisfactorily complete job tasks);
- Spell correctly;
- Learn the laws, regulations and rules applicable to area of assignment;
- Learn operating procedures and policies of assigned division;
- Follow instructions, to reason clearly, analyze situations accurately, act quickly and effectively in emergency situations;
- Develop and maintain productive and cooperative working relationships with other District staff, other agencies, volunteers and the public.
- This classification will be required to work all shifts (day, swing and graveyard, including weekends and holidays) on a rotational basis;
- Required to wear a prescribed uniform;
- Current First Aid and CPR certificates are required as a condition of completion of probation and continued employment in this classification.
- All East Bay Park Regional District employees are required to be vaccinated as a condition of employment.
Application materials for this position consist of three (3) required parts:
1. A current East Bay Regional Park District application submitted online; and
2. Completed supplemental questions; and
Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user on the system. If you have previously applied to a recruitment on GovernmentJobs.com, please take care to update your existing profile. Applications are accepted online only. Our online application system is provided by NeoGov. If you have any problems while applying online, please contact the NeoGov Help Desk toll-free at (855) 524-5627.
Notification: All applicants will be notified of the disposition of their application via email, generally within two to three weeks after the closing date. You may also sign into your governmentjobs.com account to view your current application status and notifications.
Selection Process: The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for interview or testing. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before and after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.
The selection process for Communications Dispatcher will include the following steps:
1`. Oral Board Interview: An interview panel will establish final hiring pools;
2.
Background Examination: The candidate(s) selected for this position will undergo a background investigation as outlined in the CA Commission on Peace Officer Standards and Training (POST) Public Safety Dispatcher Selection Requirements. Background investigators will contact references, friends, family, former and current employers and other contacts in order to verify information provided by the candidate in a Personal History Statement. In addition, investigators will perform a criminal records check, a credit check and a driving record check. Candidates will have their fingerprints taken to satisfy a CA Department of Justice and FBI official clearance. Candidates will complete a polygraph and psychological examination, as well as undergo a medical examination appropriate to the specific position. Information revealed during the background investigation may be grounds for rejection during the selection process.
3. Probationary Period: Once hired, the candidate must successfully complete an 18-month probationary period.
Special Testing Arrangements: If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at 510-544-2154.
Equal Opportunity Employer:
The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.
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