Job description

POSITION TITLE: 911 Communications Specialist I

CLASSIFICATION: non-exempt

DEPARTMENT: Emergency Services

POSITION REPORTING: Division Chief

LAST UPDATE: 1/2023

SUMMARY:

Reporting to the Division Chief the 911 Communications Specialist I is responsible for receiving, forwarding and handling all emergency calls for Talbot County Fire Departments, EMS Services and Law Enforcement Agencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

· Receive and dispatch all 9-1-1 calls in Talbot County.

· Receive and dispatch all fire, ambulance and rescue calls in Talbot County

· Receive and dispatch fire, ambulance and rescue from Talbot County to mutual aid calls in surrounding jurisdictions.

· Receive and transmit information via radio, telephone, electronic signaling devices, and or computer.

· Receive and dispatch all law enforcement calls to Easton Police Department, St. Michaels Police Department, Oxford Police Department, and Talbot County Sheriff’s Office. Also, transfer other police calls to Maryland State Police.

· Proficient in use of METERS/NCIC/CJIS equipment, and strictly adheres to NCIC standards and procedures to assure accurate and timely operation of the system.

· Perform medical patches between local hospitals and Paramedic/EMS units for the entire Eastern Shore, along with units in parts of Virginia.

· Duties as assigned

QUALIFICATIONS:

High School Diploma or GED

Valid Driver’s license

Successful completion of training within 90-180 days

Basic understanding of radio-telephone communications.

Knowledge of geography of Talbot County and of surrounding counties.

Ability to comprehend information quickly during 9-1-1 calls and to be able to act quickly and concisely in emergency situations.

Ability to be decisive and to use good judgment are essential qualities.

Excellent computer skills

Must have command of the English language, both orally and written, be able to spell accurately, use proper grammar and punctuation

Ability to type at least 30-40 wpm using a computer.

Must be detail oriented, motivated, dedicated and possess the ability to work harmoniously with a team

Ability to set work priorities and handle information of a confidential nature.

Be able to work on a rotating shift basis, including weekends and holidays.

Expected to be available for duty during emergency situations for what could be the duration of the emergency.

Ability to multi-task.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Must be able to remain stationary during shift. Noise level is moderate.

Please visit http://www.talbgov.org/employment_application to apply on-line

Talbot County is an Equal Opportunity Employer M/F/Vets/Disabled

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

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