The Wholesale Lending Services (WLS) Product Owner - Associate will be focused on product, innovation, and change management across WLS. Working closely with the Technology and Operations teams, you will be responsible for executing the simplification and digitization of the loan origination processes. You will be active in process rationalization, facilitate implementation of the product roadmap, and drive execution of the optimized process.

This role will coordinate with both WLS Operations resources and Technology partners to scope current processes, brainstorm / design new solutions, and then build / implement those solutions to be rapidly deployed to production. You will own product features from scoping through implementation. You will work closely with WLS Ops teams to develop a deep understanding of each process in scope to create an automated solution leveraging our technology suite. This will also involve coordination and partnership with Tech teams to develop accurate requirements, design user-friendly interfaces, and ensure a rigorous testing process.

The position requires a results-focused, disciplined, and detail-oriented team member to deliver against an aggressive implementation schedule. You will need to be creative, flexible, and diplomatic through the product lifecycle to deliver the transformation agenda needed to improve our best-in-class operations functions.

Core Responsibilities

• Execute & Operate: implement transformational process and product through cross functional areas within WLS
• Partner with clients and stakeholders on requirement gathering; design, ideate, wireframe, prototype features and experiences
• Refine product backlog in JIRA, BRDs, and Use Cases with exceptional detail and discipline
• Drive process discipline across the vision, development, and implementation life cycle
• Use a framework to communicate program and project level details and timelines with employees within WLS
• Partner with cross-functional stakeholders across WLS ops, Banking, Credit, Digital, and Technology teams
• Apply analytical and creative thinking to design solutions to operations inefficiencies, risks, and opportunities
• Coordinate and govern User Acceptance Testing, ensuring user engagement and testing rigor
• Think strategically and tactically, to design and implement deliverables, with the flexibility to adjust to new innovations, regulations, and priorities
• Effectively communicate to provide regular updates to product stakeholders, including presentations, executive summaries, and OKR metrics

Qualifications

• University degree, or specialized training or equivalent work experience
• Involvement in large scale, cross-functional initiatives
• Passion for process innovation, design, and technology
• Financial services and/or operations experience
• Must have 3+ years of experience implementing operational change management or technology products; experience within large Financial Services firms preferred
• Demonstrated ability to communicate effectively to multiple levels of colleagues and management, across business and technology, both written and verbal
• Experience in Agile methodology with Certified Scrum Master or Certified Product Owner a plus
• Detail oriented, self-starter capable of working multiple parallel features with limited oversight
• Fulfills the strategic vision by staying on top of tactical activities in flight
• Proficiency in MS Office applications, including MS Word, MS Excel, MS Visio and MS PowerPoint is a must
• Loan accounting applications (Loan IQ, ACBS, Strategy...) experience is a plus
• Experience with Loan Originations is a plus
• Experience navigating legal documentation is a plus
• Proficiency in ALM, SQL, Tableau, Alteryx experience a plus

Perks and Benefits with JP Morgan:

• Work in a fun upbeat team environment
• Collaborative team culture
• Work for a great company who values you as an employee all year round
• Has Work Life Balance a top priority
• Vast mobility opportunities for a long-term career taking your knowledge and hard work
• Hybrid Schedule
• Medical and Dental coverage plans offered
• Tuition and education benefit to accelerate your professional development
• Paid Vacation, Sick and Personal Days
• Paid Bank Holidays

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans