We are looking for a Collections Specialist to join our team in Los Angeles! The Collection Specialist is responsible for building and maintaining trustful relationships, guaranteeing timely payments, and reducing the delinquency of assigned accounts. The Specialist creates repayment plans, monitors accounts to identify collection issues, and resolves account discrepancies.

About the Company

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Monitors account to identify outstanding debts.
• Investigates historical data for each debt or bill.
• Takes appropriate actions to encourage timely debt payments.
• Updates account status records and collection efforts.
• Develops effective repayment plans.
• Communicates with clients by following up on overdue accounts.
• Oversees all monthly payments and refunds.
• Researches, and implements effective collection procedures and techniques.
• Creates monthly credit records.
• Establishes payment plans within guidelines if payment in full is not possible.
• Resolves, independently and promptly, unique collection situations requiring special attention with input from the supervisor.
• Responds promptly to client inquiries according to the level of urgency properly documenting details of actions taken.
• Responsible for verifying the accuracy of charges for the portfolio accounts, researching inconsistencies, and making the necessary corrections.
• Prepares documents, letters, and other communication materials for internal and external distribution; types and spell-checks documents, complies with statutory notice periods and any relevant document retention policies.
• Complies with statutory notice periods and any relevant document retention policies.
• Communicates and coordinates with other internal departments as necessary.
• Completes projects, tasks, assignments, and other work that is unique to the department;
• Follows departmental policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
• Complies with Company’s policies and procedures, safety rules and regulations, and all applicable local, state, and federal laws.
• Completes all training provided by the company with regard to accounting, fair housing, marketing, leasing, customer service, etc.
• Performs other duties assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Minimum 3-5 year’s experience as a Collections Specialist
• Knowledge of billing procedures and collection techniques.
• Familiarity with laws related to debt collection ( e.g FDCPA)
• Working knowledge of MS Office and databases.
• Excellent communication skills (written and oral)
• Proven ability in negotiation and Problem-solving skills
• Ability to take the initiative, personal awareness, professionalism, integrity, and professional appearance and exercises confidentiality.
• Must be able to work independently and with little to no supervision
• A college degree in accounting or a related field preferred

Perks & Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.