Job description

The Collections Coordinator is responsible for supporting the collections for a portfolio of accounts.

Essential Duties and Responsibilities

• Following standard operating procedures, this role is responsible for collection efforts for both commercial and residential accounts with invoices ranging between $45 and >$100k for multiple regional operations in the US.
• Heavy outbound phone calls and email correspondence with customers.
• Posts payments as appropriate into the billing system to clear open obligations.
• Process one-time credit card payments from customers over the phone and process recurring payments.
• Performs basic and routine research to resolve differences or unidentified / misapplied payments.
• Lead discussion on weekly collections conference call including field office salespeople and other management.
• Identifies delinquent accounts for targeted collections, as well as recommending escalation to external collections.
• Maintains records and manages accounts sent to external collections.
• Follow and comply with all safety policies.
• Additional duties as assigned.

QUALIFICATIONS

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/ and or Experience:

• High School Diploma required.
• Associates Degree preferred.
• 2 years high-volume collections experience.
• Directly related experience in which incumbents have worked with customers in a collections function in a service-based industry.
• A thorough knowledge and understanding of collections transactions and processes.
• Experience in the Solid Waste Industry preferred.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Experience:

• Collections: 1 year (Required)

Work Location: One location

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