The Loan Collection Specialist is responsible for working closely with the Consumer Indirect Lending Department, Collection Manager, and bank’s lending leadership team. They track and monitor all indirect loan delinquencies. The monitoring includes review for assignment for repossession and liquidation. This position also supports the Bank’s overall collection strategy and the monitoring to ensure the overall compliance with state and federal regulations, consumer laws, company policies and established Standard Operating Procedures (SOPs).

Responsible for managing all aspects of the collection process for delinquent indirect lending customers. This includes managing delinquency queues, calling and dialer strategies, repossessions vendors, liquidation outlets and all services associated with the management of default for indirect lending.

Responsible for adhering to all Bank policies and procedures including BSA, FDCPA “Fair Debt Colleton Practice Act”, Military Act and all other related regulations and consumer laws associated with collection of debt. Represent the Bank to both internal and external contacts in a courteous, professional manner in face-to-face, written and telephone communications. Actively protect confidentiality of customer and account information. Demonstrate Horizon Bank’s commitment to the communities we serve through involvement in local organizations and events.

• Track all past due balances in the indirect loan portfolio.
• Track and resolve all consumer discrepancies related to misapplied payments, straw deals, non- compliance with insurance requirements, dealer disputes and so forth.
• Monitor outstanding account balances for determination of next steps in the collection process.
• Manage all vendors associated with the repossession and liquidation of bank owned collateral (i.e.: cars, trucks, RVs, boats, and motorcycles).
• Represent the bank at liquidation auctions.
• Provide clear communication and customer service on collection issues to external customers and internal business partners.
• Participate in on-going training to stay abreast of new risk and procedures related to consumer debt collection.
• Report suspicious transactions or unusual occurrences to supervisor.
• Conduct and document periodic risk reviews and run reports as needed
• Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs), and instructions.
• Maintain customer confidence and protect bank operations by keeping information private and confidential.
• Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks
• Other duties as assigned

• A minimum of 5 years’ experience in collections specific to consumer debt collections and collateral liquidation.
• College degree or equivalent banking experience desired. High School diploma or GED is required.
• Able to work a flexible schedule including occasional evenings and Saturdays.
• Clear understanding of delinquency and collection processes and procedures.
• Basic knowledge of Bank administration, lending and operations products and services, related state and federal laws and regulations and other Bank operational policies and procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint)
• Ability to demonstrate strong interpersonal skills and communicative skills as well as effective written and verbal communication.
• Must be highly organized, self-starter and adaptable to change.
• Must possess exceptional organization, time management and follow-up skills.
• Must be able to work as part of a team with peers and leadership within the organization.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA)

Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.