Collection Agent

We're looking for a Collection Agent to join our growing team in Austin. This role is a unique opportunity to have an impact on Wise's mission, get to work with data, improve our product and help our customers regarding payment disputes. You personally can help us get closer to the mission!

Your mission:

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking.

You'll receive a competitive package including a starting salary of $26.50 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below )

Read more about our open roles and Wise here: https://www.wise.jobs

Here's how you'll be contributing to Chargeback and Recovery team:

• Provide top notch support to our customers via email and phone to solve the disputes
• Solve problems related to several different payment methods and currencies
• Work closely with other Wise teams to improve our product
• Dispute direct debit chargebacks and provide required information to our partners

About you:

• Your verbal and written English skills are excellent. If you speak other languages then that's a plus!
• You have strong attention to detail and punctual
• You are good with routine but can also adapt and keep up with fast changes
• You are proactive and independent but also know how important good team-work is
• You can make decisions in critical situations and have the ability to multitask
• You're flexible in working hours
• You're eligible work in our Austin office

  Key benefits:

  • $26.50 per hour starting salary
  • RSU's in a rapidly growing company
  • Hybrid working – up to 3 days/week working from home, the other 2 days in the office
  • ✈️ Wisers can work remotely for 90 days a year. By 'remote' we don't just mean from home, but from wherever in the world you choose to
  • An annual self-development budget
  • Medical, dental, & vision insurance – including HSA and FSA options
  • Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
  • ️ 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid "Me" days and a paid volunteer day, annually
  • ️ A paid 6-week sabbatical leave after four years
  • 18-weeks of paid parental leave, after a year with us
  • 401k with up to a 4% employer match
  • ️ Here's more info on our benefits in Austin
  
  

  This role will give you the opportunity to:

  • Make an Impact - You'll fuel this revolution as the first point of contact for our customers. We're all about intellectual curiosity, growth, and a solution-oriented mindset, because after all, this isn't just a job to us!
    
  • Be Yourself - We're looking for team members who have friendly personalities that are fun to work with! We don't believe in scripts or dress codes and we embrace everyone for who they are. We're not interested in drama, only good Karma!
    
  • Work Globally - Our customers are all over the world and our team members are just as diverse. We're 3000+ Wisers strong, with over 90 nationalities working in offices from Austin to Australia, and several places in-between.
    
  • Inspire Teams - With your ideas, knowledge, self-starting attitude, and customer insight, you'll directly drive innovation and help us make money borderless! Whatever the mission, we get it done!

**Questions for cover letter

We're people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.

Also, where and what you studied isn't important to us. If you've got great experience, the right skills for the role and you're great at articulating your thinking, we'd like to hear from you.

And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic.

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