POSITION PURPOSE

The Coach Operator Trainee position is a limited duration training position in which the incumbent is taught the knowledge and skills necessary to become an IndyGo Professional Coach Operator. After successful completion of the IndyGo Training Academy, an incumbent will know how to transport, safely and expediently, passengers throughout the Indianapolis Metropolitan area.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

• Learns to be and is responsible for conducting self in an appropriate manner as a representative of IndyGo, working effectively in a diverse work environment, always using prudent judgment, performing duties in a safe manner, and assuring professional quality of services to all external and internal customers.
• Learns how to operate a transit bus in revenue and non-revenue service while in strict compliance with IndyGo policies, directives, and procedures and all Federal and Indiana traffic laws and regulations. This includes using proper defensive driving techniques.
• Learns how to perform pre-trip inspection of transit bus for mechanical problems prior to beginning work assignment. This includes conducting an external/internal visual inspection of the transit bus and pre-testing all necessary equipment, operating/safety devices, and transit bus controls for use while in service. In addition, learns how to conduct an internal visual inspection at the end of revenue service to collect and turn-in lost items, check for sleeping passengers and bring route schedules back inside the operator’s lounge.
• Learns and maintains a working knowledge of streets, current bus routes and stops within the service area as well as IndyGo’s current fare structure and bus pass programs.
• Learns to comply with the American with Disabilities Act (ADA) in operating the transit bus. This includes learning how to assist individuals with disabilities with boarding and de-boarding, when requested, and safely securing wheelchairs and mobility devices in a courteous manner, announcing designated stops and other stops as requested, without question, and examining and testing all passenger accessibility equipment during pre-trip inspections.

OTHER FUNCTIONS

• Successfully passes the CDL Skills Exam, if applicable.
• Preforms other duties as assigned.

SUPERVISORY RESPONSIBLITIES

• None

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• Must be at least 21 years of age.
• Valid Operators/Chauffeurs/Commercial Driver’s License
• Valid Commercials Driver’s Permit preferred.
• Valid Indiana CDL with Passenger and Airbrake Endorsements Preferred
• Strong documented experience in customer service.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Knowledge of and the ability to use standard defensive driving techniques.
• Ability to effectively communicate, both orally and in writing, while interacting with customers and IndyGo employees in a courteous, professional manner. This includes providing good customer service by attending to the needs of a diverse customer base in a sensitive manner.
• Above average decision-making and problem-solving abilities.
• Basic mathematical abilities (addition, subtraction, multiplication, and division).
• Ability to tell time and keep a timely schedule.
• Ability to read and understand maps, routes, and timetables, which includes determining directions and following a mapped-out route.
• Ability to work and maintain professional composure while under stress and pressure.
• Ability to work unusual hours, split shifts, weekends, holidays, and overtime as required.
• Ability to use prudent judgement and common sense in making quick, safe decisions with minimal supervision and adapt to constantly changing operation environments.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to work independently with minimal supervision.
• Must be able to pass a current Department of Transportation (DOT) physical examination by obtaining a DOT Medical Examiner’s Certificate and then maintain a current DOT Medical Examiner’s Certificate thereafter.
• Must be able to pass all post offer physical testing, in addition to the (DOT) physical examination.
• Ability to work in an environment with dust, fumes, exhaust, various noise levels, various temperatures, and chemicals for an extended length of time as well as in various outdoor weather conditions as required.
• Must be able to sit for long periods of time within a defined workspace that cannot be modified.
• Must be able to occasionally move and position self to conduct inspections and secure wheelchairs.
• Must be comfortable transporting individuals with service animals.