Department: 62884315 AHG Psychiatry
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: Supervises patient care, clinical operations and works in partnership with site leadership to leverage the strengths and expertise of all to support exceptional clinical quality results. Participates in planning, implementing, coordinating and evaluating patient care activities, staff education and management activities.
Job Description:

Principle Responsibilities

• Coordinates daily operations and staff
  • Supervises and understands the scope of practice of patient care delivery by staff.
  • Participates in daily huddles to ensure nursing and clinical staff have the equipment, tools and resources required for patient care and to accomplish clinical objectives.
  • Hires, manages, leads and engages staff to effectively drive performance to support patient care and clinical objectives.
  • Ensures effective orientation processes and clinical training to enable staff to operate at the top of their licensure or certification for optimal clinical outcomes.
  • Builds and retains engaged staff by utilizing employee engagement data, tools and methods.
  • Supports and manages staff volumes.
  • Participates in the development and management of the clinical operations budget and capital requests.
  • May manage a remote workforce.
• Patient experience, clinical quality and safety
  • Partners with site leadership to develop, implement and evaluate patient care delivery processes.
  • Utilizes patient experience and feedback to inform improvements and immediate recovery as needed.
  • Empowers staff to resolve patient complaints and concerns and creates a culture of service recovery.
  • Supports an environment to achieve quality goals by identifying and removing barriers, communicating changes, and ensuring training and development of staff.
  • Ensures compliance with regulatory and safety requirements, integrity and confidentiality of patient information and data, and maintains a safe environment for staff and patients.
  • Partners with the safety lead to conduct or observe drills, evaluate staff preparedness and proactively address gaps.
• Continuous process improvement
  • Utilizes process improvement methodologies to drive clinical outcomes.
  • Creates a culture of continuous process improvement by empowering staff to identify issues and develop solutions.
  • Participates and/or leads deployment of system-wide initiatives utilizing effective change management and performance management methodologies.
• Other duties as assigned.

Job Requirements

• Bachelor's degree Nursing or related field required
• 2 to 5 years clinic Registered Nurse experience preferred and
• project and initiative experience preferred
• 2 to 5 years supervisory experience preferred or
• Demonstrated leadership experience required
• Licensed Registered Nurse - MN Board of Nursing required if working in MN upon hire or
• Licensed Registered Nurse - WI Dept of Safety & Professional Services required if working in WI upon hire and
• BLS Tier 1 - Basic Life Support - Multisource required upon hire

Physical Demands
Medium Work*:
Lifting weight Up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy), Up to 25 lbs. frequently

Additional Job Description:

Works with an integrated psychiatry team based out of four sites in the Northern half of the twin cities Integrated Psychiatry team. This position will provide direct supervision to staff located at Nicollet Mall, Maple Grove, Woodbury and Coon Rapids Clinics. This position will also have supervision over staff located remotely at home. Clinical services supervisors will learn the work and be able to help staff understand the nursing work in outpatient psychiatry and be able to fill in as needed for any aspect of the work. This position will base out of one of the clinics in the purview and will be able to work remotely on occasion as well.