The Clinical Scheduler role at HANDS Center for Autism, LLC is a fast-paced position responsible for scheduling Behavior Therapists based on client and staff availability. The right candidate will thrive in a fast-paced environment, have a strong ability to prioritize tasks, have exceptional customer service skills, excel at phone and email conversations, and has experience in some type of scheduling capacity.

Schedule Availability

• Monday - Friday working full-time at the administrative office between 9am - 5pm
• Some remote work outside of office hours including weekends

Job Requirements

• Good interpersonal skills and a cooperative attitude
• Excellent communication
• Excellent problem-solving skills
• Ability to prioritize and respond to important tasks quickly
• A professional, yet friendly phone demeanor
• Strong attention to detail

Duties Include

• Using scheduling software to schedule staff personnel in clinic and community settings
• Maintaining client database of locations and contacts
• Communicating schedule updates to families and staff in a timely manner
• Fielding incoming communications (phone calls/text messages/emails) from families and staff for call outs and/or schedule updates
• Manage scheduling of therapy services for all locations (clients & staff)
• Discuss scheduling and availability with families and track their needs
• Send out introduction emails once admission has been scheduled
• Monthly outreach to clients/guardians to ensure most updated schedules are accurate
• Reach out to clinicians regularly to see who needs more hours or has schedule change requests
• Assist clinical staff with any scheduling issues or concerns (including data entry into Central Reach)
• Build relationships with families and staff
• Work closely with Administration, Clinical and Intake departments when it comes to issues that will affect scheduling
• Must be ready, willing, and able to assist other staff members and/or families with their needs outside of your daily tasks including answering scheduling issues after hours or on weekends.
• Maintain polite and professional communication via phone and e-mail

Skills and Qualifications

• Previous scheduling experience and college degree preferred.
• Working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)