Clinical Messaging and Triage CMA or LPN
Job description
$1,500 SIGN ON BONUS INCLUDED!
Minnesota Women’s Care was created for you, the patient. We work to create a warm and welcoming environment, one in which we can provide the absolute best care.
We partner with you in your healthcare decisions by listening and responding to your individual concerns.
When complex gynecologic and obstetrics issues diminish your quality of life, we believe in finding the right solutions that are consistent with your needs and your desired approach to treatment.
At Minnesota Women’s Care, our mission is you.
DUTIES AND RESPONSIBILITIES:
- Screening, triaging, and responding to patient inquires via telephone calls and EMR messages and web messages
- Phone triage for OB/GYN, Pediatric, and (female only) Family Practice patients
- Work the care teams inboxes
- Follow written and electronic protocols for triage
- Conducting post-partum phone calls
- Work in collaboration with interdisciplinary care teams to respond to patient inquiries in a timely manner
- Maintain timely and accurate documentation for patient care in EHR
- Make urgent add-on appointments as necessary
- Use of critical thinking and sound judgement in assessing and making recommendations; elevate to provider level, as necessary
- Respond to prescription refill requests
- Collaborate with other departments and disciplines
- Other duties as assigned by management
JOB TYPE:
- Part to Full Time
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