Job description

Riverway Clinics has an exciting opportunity for an RN Urgent Care Supervisor to work full-time in our Urgent Care Department at our Anoka, Elk River, and Andover Clinics.

Riverway Clinics are located in the north metro suburbs offering a small-town atmosphere and are part of the HealthPartners family of care. Within the family of care, you’ll find a culture where we live our values of excellence, compassion, integrity, and partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable. We seek colleagues who wish to help advance diversity, equity and inclusion and foster an environment where everyone feels welcome, included, and valued.

REQUIRED PROFESSIONAL QUALIFICATIONS:

· Graduate from a Bachelor of Sciences or Arts degree program in business or health-related field or six years of full- time clinical nursing experience.

· Current CPR certification.

· Current Registered Nurse license in the State of Minnesota.

· Current WI Registered Nurse license or obtain within 2 months of hire.

· Two years previous staff supervisory experience.

· Two years leadership/management experience with a healthcare team.

SKILS AND ABILITIES:

· Demonstrated organizational skills

· Demonstrated effective project management skills

· Demonstrated problem solving skills

· Strong analytical skills

· Ability to manage resources and staff with budget requirements

· Strong written and oral communication skills

· Basic computer knowledge and ability

· Customer service experience with demonstrated strength in communication skills in dealing with patient/public contacts

· Ability to lead, mentor and motivate employees

· Ability to understand, implement and monitor care improvement, patient service and access data and processes

POSITION PURPOSE:

This position will be a working supervisor in the Urgent Care Department at our Anoka, Elk River, and Andover Clinics. Provides leadership, direction, organization, and administration of daily clinic operations in the patient care area. This position works in collaboration with the Clinic Operations Supervisor. Teamwork is the norm, and all employees will be held accountable to work as effective team members. Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.

POSITION RESPONSIBILITIES:

Supervision of care delivery staff including: People

· Performs annual performance reviews. Reviews and audits staff workflow and care delivery processes (CMP*) for quality improvement purposes.

· Monitors daily staffing and scheduling issues including vacation and sick time.

· Monitors and provides feedback to staff to ensure consistent application of policies and procedures.

· Promotes development of individual staff member’s skill and knowledge levels.

· Hires, coaches, and applies disciplinary process including dismissal of staff/termination.

· Provides training on and monitoring of individual staff job expectations.

· Holds staff accountable for providing excellent patient service and first impressions.

· Performs daily “Rounding” in the care units to provide “in the moment” guidance and to increase local leader visibility.

Patient Service: Experience

· Acts as an effective, consistent role model of Service Excellence, exemplifying courtesy, compassion and responsiveness to all customers—internal and external.

· Demonstrates that the patient is put first at every opportunity.

· Talks “service” routinely in order to reinforce a service-orientation mindset and culture.

· Looks for missed opportunities during which employees could have better met customer needs; constructively brings this to the employee’s attention and coaches on ways to improve and meet this service expectation.

· Holds self and employees accountable for meeting high standards of service and quality with all customers.

· Understands and accepts the philosophy that customer complaints and feedback are gifts to our organization.

· Actively listens to patients/members/families who have concerns about their care or service, seeking to understand each situation through the eyes of the patient.

· Documents the concerns and ensures that appropriate investigation and research is done to satisfy the patient/customer request.

· Identifies trends affecting patient satisfaction and works within the clinic or region to move negative trends in a positive direction.

· Works with staff and other supervisors to identify opportunities to improve patient satisfaction and experience.

· Includes patient satisfaction data and comments at staff meetings and plans improvement strategies.

· Cooperates and collaborates with Regional Leadership regarding the implementation of any and all service or quality initiatives at the clinic/local level.

Quality and Data: Health

· Works in collaboration with other clinic supervisors, providers, front-line staff and organizational departments to review and interpret quality management data and reports and makes appropriate changes and recommendations to improve outcomes of care.

· Uses quality management tools and measurements provided by expert panels and organizational quality contacts to monitor standards, processes and outcomes of care.

· Facilitates care team meetings in the clinic to share monthly and quarterly findings, gathers care team input to those findings and makes appropriate changes to improve outcomes of care.

· Will be required to join one of HealthPartners Nursing Committees—Nursing Operations, Nursing Education or Nursing Practice Committee.

Financial: Stewardship

· Plans, develops and monitors the budget for their area of responsibility.

· Works collaboratively with the Site Manager, Chief of Professional Services and other supervisors to ensure optimal revenue capture.

· Authorizes expenditures for their area of responsibility.

· Acts as a responsible steward of resources including time, materials, supplies and property.

This description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

We require all colleagues to be fully vaccinated for COVID-19 unless they have a HealthPartners approved medical or religious exemption. Newly hired colleagues are required to submit proof of at least one dose of the COVID-19 vaccination with the second dose scheduled or receive an approved medical or religious exemption prior to starting employment.

Work Schedule: Days

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Dependent care reimbursement
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Family leave
• Flexible spending account
• Health insurance
• License reimbursement
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Medical specialties:

• Emergency Medicine

Schedule:

• Day shift

Work setting:

• Clinic

Work Location: One location

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