Summary of Duties

The Client Support Supervisor, supervises guides, and/or instructs the work assignment of subordinate staff. Assist with daily tasks daily living activities. Observes and monitors client’s behavior and charts observation and incidents.

Responsibilities

• Supervises, guides, and/or instructs the work assignments of subordinate staff.
• Assists with daily living activities at the person's home, in a daytime non-residential facility or a residential facility.
• Observes and monitors client's behavior and charts observations and incidents.
• Provides training of basic personal and social skills, simple academics, or work skills to consumers/students in a state school, hospital, juvenile detention facility, residence, group home, workshop, or supported employment environment.
• May assist with meal preparation, ensuring or encouraging client group activity, providing transportation, and/or limited case management.
• Supervises and plans work of assigned staff.
• Manages human resource and employee relations functions.
• Arranges for needed medical care and provides needed services to assure that medical care is obtained.
• Assists in presentation of educational group lectures related to appropriate topics.
• Assists with the development of an individual service/treatment plan for each assigned consumer/student.
• Cares for individuals and families during periods of incapacitation, family disruption or convalescence, providing companionship, personal care, and help in adjusting to new lifestyles.
• Counsels and advises clients on behavioral problems, daily decision-making, and the resolution of minor problems.
• Instructs and advises clients/residents on daily living skills in one-on-one or group instruction.
• Observes and monitors client behavior.
• Participates in case reviews, consulting with the team to evaluate the client's needs and plan for continuing services.
• Performs housekeeping duties, such as cleaning, washing clothes and dishes, and running errands.
• Plans, organizes and conducts in-service training for staff. Plans, shops for, and prepares meals, including special diets, and assists families in planning, shopping for, and preparing nutritious meals.
• Prepares and maintains records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Provides transportation for clients/residents to appointments and activities

Qualifications

• Bachelor's degree in a related field from an accredited college or university AND One year of related experience OR Associate's degree in a related field from an accredited college or university AND Two years of related experience OR Three years of experience providing social or direct care services to groups of special needs individuals in a human services setting OR One year of experience at the lower level Client Support Worker 3 (SSS012) or position equivalent. Note: Some positions may require a valid driver's license.

Knowledge & Skills

• Willingness to learn new methods and ability to adapt to different environments.
• Ability to follow verbal directions and work closely with management to develop, implement, review and revise established schedules.
• Attention to details while providing good customer skills, reliability, integrity, honesty and high energy levels in a professional manner.
• Adapt to different situation, ability to take construction criticism and good listening skills.
• Organize and able to follow a schedule
• Deal with reasonable complaints/request with professionalism and patience