About the Company

Octave is a modern behavioral health practice creating a new standard for care delivery that's both high-quality and accessible to more people. With in-person and virtual clinics in California, Connecticut, Florida, New Jersey, New York, Texas, and Washington D.C., the company offers personalized care plans that can include individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About The Role

Octave is looking for an outstanding Client Support Coordinator with a strong commitment to customer service excellence and operational efficiency. If you also happen to be an absolute wiz at multitasking across systems, thrive off finding new ways to improve processes, and enjoy knowing a breadth of knowledge, we'd love to meet you!

Octave's Client Support Coordinator is a crucial member of our Operations Support Team, advocating for clients to ensure they receive the support they need. As a master generalist, you'll interact with clients daily managing correspondence, answering questions, and educating others about our services. You'll also assist with preparing new clients for care, ensuring they are informed and set up for success. In essence, you'll be the connection point between clients and the Octave system, all while demonstrating care, compassion, and competence.

This is a unique role that is well-suited for someone who has a passion for customer service, enjoys the fast-pace of operations, and is excited about growth at an innovative startup.

• Manage client communications across various platforms in a timely, warm and efficient manner
• Be a go-to resource for client education about Octave services
• Assist with setting up clients for Octave services, including the completion of paperwork and collection of billing information
• Responsible for the coordination, communication, and tracking of new client referrals
• Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
• Embody Octave's mission to deliver extraordinary care in every interaction with clients and colleagues.

About you

• Minimum 1 year experience in a high touch customer service role
• Minimum 2 years experience in an administrative role. Experience in healthcare is a plus.
• Strong attention to detail in a fast-paced environment
• Excellent written and verbal communication skills
• Track record of identifying and implementing process improvements
• High comfort level multitasking between software systems
• Open to performing tasks outside of your defined role with an eagerness to learn and grow
• Ability to handle sticky or sensitive situations with discretion and care
• Must be legally authorized to work in the United States without sponsorship.
• Ability to work a Sunday to Thursday or Tuesday to Saturday schedule
• Experience with medical records and requests is a plus

Compensation

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave's legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The compensation range for this role is $24-$30.75/hr

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits.

Must be eligible to work in the United States without sponsorship now or anytime in the future