Job description

Company Summary:

At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!

Responsibilities

In this role, you will manage BOM (Bill of Materials), product life cycle, pricing, procurement, and product status. You will also prepare and maintain status reports, modify schedules, prepare project reports for management, clients, or others. You will also be responsible for assisting the Account Manager in providing technical advice and resolving problems, overseeing the customer account to ensure SLA’s (service level agreements are met and create and maintain reports as required by the customer. Service Delivery Representatives also work closely with operations to ensure program requirements are met on a daily basis, as well as, prepare for and participate in quarterly business reviews with the customer. You will also be in charge of monitoring processes related to customer specific requirements, order management for both international and domestic, follow up to ensure SLA's are met, provide customer support, and month end reporting.

Minimum Requirements

• 3+ years of Customer Service Experience
• Computer literate in Microsoft Office, including intermediate level in Excel

Preferred Qualifications and Key Traits

• Customer Service experience and SAP knowledge a preferred
• 3PL or Logistics experience required

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Shepherdsville, KY 40165: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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