This position is eligible for our quarterly profit-sharing bonuses!

Kennebunk Veterinary Hospital is looking for a compassionate and engaged Customer Service Representative. We are looking for a compassionate candidate with great communication skills.

We’re a strong team, where everyone is valued and respected. We have a good time and work every day to be better than we were the day before. This is a place where you can have a real impact on the way care is delivered and on the lives of the people and pets we serve. Most of us have been here more than 5 years, and many have been with us for 15-20 years. For the health of our patients and the sanity of our staff, we’re looking for the right person to round out the team—and we’re willing to take our time to find the right fit. We want whoever we add to the mix to be happy here for a long time.

Key Responsibilities:

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly
• Assists with basic restraint and animal handling in the exam room.

Requirements and Essential Skills:

• High school diploma or equivalent
• Previous experience working in the veterinary or animal care field is a plus but not required
• Significant experience with basic office functions in a busy office environment
• Must be reliable and punctual
• Must be a team player and have compassion for pets and their people
• The ability to handle stressful situations with grace, compassion and professionalism
• Understands different communication styles and modifies their behavior accordingly
• Solutions-based, able to handle conflict respectfully and maintain composure amidst busy and constantly changing circumstances

About us:

Kennebunk Veterinary Hospital is a four doctor, small animal practice located on the coast of Southern Maine. We’ve spent the last 30 years building a wonderful clientele who value our role in their families. It is not unusual for us to care for pets from multiple generations of a family. Most of our new clients come in as referrals, and we pride ourselves on our good reputation. You could be proud to work here.

Rarebreed Veterinary Partners is a purpose driven team placing talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing the best culture, tools and support to our hospitals to allow the staff to focus on what they love most, caring for our animal companions.

What else do we have to offer?

• At Rarebreed, we provide employees in the veterinary profession with the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:
• Competitive base compensation plus bonus incentive
• Competitive medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4th and 5th%
• Generous paid time off to ensure a healthy work/life balance
• Employee Referral Award Program
• Company-paid life insurance and short-term disability, voluntary life insurance available
• Medical and Dependent Care Flexible Spending Accounts
• IDEXX diagnostic fees for personal pets covered
• Personal pet care discounts
• Access to Employee Assistance Programs
• Continuing education time off and reimbursement
• Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness
• Free online group exercise classes, such as yoga and HIIT (High Energy Interval Training), twice a week, taught by certified trainers
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/