One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is the premier heating and cooling specialist in the Las Vegas area. We are seeking a dynamic Client Service Coordinator who is a self-motivated individual with a great work ethic and a personality that is focused on customer satisfaction while taking inbound and outbound calls in addition to doing some dispatch of service calls to ensure maximum scheduling efficiency.

Responsibilities:

• Make outbound calls to current customer for any install issues.
• Takes inbound calls.
• Makes every effort to compress call scheduling effectively maximizing productivity and revenue.
• Notifies clients ahead of time without fail if the installer is not going to arrive at their home within the scheduled time window.
• Re-schedules appointment times at client’s convenience as necessary.
• Communicates with the Purchasing and Warehouse Coordinator to help arrange installations in a timely manner.
• Makes every effort to ensure installers can stay on the job.
• Shares responsibility to ensure that all installers arrive at their designated appointments on time.
• Notifies the Operations Manager if an installer is not performing at maximum acceptable performance standards.
• Enters equipment type and age information for systems into SuccessWare to keep accurate client location data and for generating future sales leads on older equipment.
• Responsible for data entry for revenue tracking.
• Efficiently write up jobs for installation.
• Enters important information into Successware from paperwork that comes back from the field.
• Enter installers arrival/departure time.
• Obeys the Company Code of Ethics, Team Rules, and Team Philosophy.

Qualifications:

• High School Diploma or equivalent required.
• Prior customer service experience preferred.
• Must have good computer software skills.
• Excellent verbal and telephone communication skills.

We offer GREAT benefits, including a 401K with company match, company vehicle, training, room for advancement, and great earning potential. Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers.

Authority Brands Inc. is an Equal Opportunity Employer

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.