Are you excited to deliver a consistent, stellar client and partner experience? You have found the right team.

As a Client Service and Implementations Product Lead you will manage a product team responsible for transforming and delivering Setup & Maintenance experience for the Client Implementation platform within the broader Client Service and Implementations team. You will report to Client Service and Implementations Onboarding Product Executive and be responsible to execute on our vision and build out our product and platform offering. You will partner with other team leads as well as partner closely across the organization to front office, implementations, operations, service, business management, and across varied technology teams to deliver unified experiences, innovative technology solutions, and best in class onboarding solutions.

Job Responsibilities

• Execute on the vision for the Client Service and Implementations Vision and Transformation Strategy that positions the organization for continued success in its evolving and complex industry
• Deliver a customer experience that is easy and intuitive while integrating technology solutions to support streamlined onboarding, new product additions and guide objectives, key risks, and metrics to measure the success of the onboarding platform
• Partner with Technology to deliver that strategy, Sales, Product and Operations provide best in class client service through the lifecycle of the client relationship, to fully align on the overall strategy and prioritization to guide commercial growth
• Manage, inspire, and grow the existing product team and define best practices to run the transition from strategy to implementation: from roadmap to releases and sprints, from epics to stories, validating the technology solutioning and architecture along the way, data to guide quality performance metrics, capacity requirements and measure continual improvement
• Cultivate an agile and results-driven culture in which a focus of strategic solutions and excellence are expected
• Create a sound control environment and ensure regular assessments of risk and controls; addresses control breaks and implement changes to prevent recurrence
• Of utmost importance: ensure the quality of all delivery across both agile and back-office operating models, with ability to dive into daily stand-ups, validate controls & testing procedures, lead incident management and problem resolution with urgency; understand software engineering methodologies, and optimize performance, stability, and customer experience across an extremely complex and comprehensive tech stack.

Required Qualifications, Capabilities and Skills

• 8+ years of financial services experience and 5+ years of experience managing product or technology development teams with demonstrable and measurable results.
• Experience with technology, digital transformation and modernization of architecture and methodologies, building complex business and execution , I ntegration / Content for Client onboarding, user-oriented approach to problems and product management or design, focusing on software products and technologies.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
• Ability to work with senior management, respond quickly and to partner with internal partners and leverage internal resources, demonstrate a commitment to quality and attention to detail and has thrived and succeeded in delivering high quality products / services in a high growth environment where priorities shift rapidly
• Prior experience managing a large global, multi-disciplinary group and solving international or region-driven challenges
• Knowledge of treasury services, payments, corporate/commercial banking and client service/implementations functions and platforms
• Proficient in agile methodology, product development lifecycle

Preferred Qualifications, Capabilities and Skills

• Experience / Knowledge of JPMorgan Chase platforms and architecture
• Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated and creative solutions are identified
• Ability to handle multiple assignments and be proactive in a fast-paced environment, while remaining calm under pressure
• Critical thinking and problem solving skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Jersey City,NJ $152,000.00 - $275,000.00 / year