Modea is seeking a Client Development Coordinator to help expand and maintain existing client relationships. Primary duties will include data and document management, client and market research, business development document creation, and providing administrative support to the client development function. This position will improve our client development processes and assist with thought leadership development to strengthen Modea’s positioning and reputation with our clients.

Here are a few specific things we’d be looking for you to do:

• Meet regularly with Project Managers and other consultants to gather information to support ongoing business development conversations, including coordinating meetings between internal stakeholders and updating client records and sales tools.
• Manage Modea’s Client Relationship Management (CRM) tool for existing clients, ensuring data entries are up-to-date and aligned to Modea’s ongoing marketing tactics.
• Provide guidance on “best-in-class” client data and improve the management of data within our CRM (we use Pipedrive).
• Manage the repository of files related to existing client development. Improve Modea’s file management system, document processes to drive adherance across the Growth team, and ensure accuracy and thoroughness of files including signed and expired contracts, Master Service Agreements, and sales materials.
• Own Master Service Agreement renewals for existing clients, including improving tracking system, flagging expiring MSAs, and managing MSA revisions and renewals.
• Support business development activities including contract writing, consolidating artifacts from past Modea engagements, and developing presentation materials (typically in Google Slides).
• Become intimately familiar with the services we offer, and ways in which they can help our clients. Collaborate with the Client Development Director to identify new opportunities in client organizations.
• Assist with the planning and execution of virtual client roundtables to bring together contacts from similar organizations facing similar challenges.
• Client Development executes digital maturity surveys to provide a benchmarking analysis into health systems’ digital capabilities and digital organization. Support the coding of these surveys, the analysis of results, and the presentation development to share results with clients and prospects.
• Support development of new thought leadership content, such as whitepapers, case studies, and published proprietary research.
• Manage contractors across content development and design, submit ideas for new content, and partner with Modea’s marketing team on the dissemination of new content.
• Support efforts to share thought leadership content with the appropriate clients (to support reputation and relationship development).
• Partner with Modea’s marketing team to ensure potential contacts at client organizations that interact with Modea through campaigns, the website, or elsewhere are appropriately engaged.
• Attend industry events and conferences to stay up-to-date on digital health trends and foster client relationships.
• Support other client development activities as necessary.

Here is a list of minimum requirements for this role:

• Bachelor’s Degree or equivalent work experience.
• One year professional work experience.

Preferred qualifications include:

• 
  Exposure to Sales, Marketing, Client Services, or related functions.
• Experience creating impressive presentations and other client- or customer-facing content.
• Experience with Google Suite or Microsoft Office Suite (slides and spreadsheets).
• Experience in healthcare, or a strong desire to work in and learn about the industry.
• Experience with writing and organizing contracts, presentations, or similar business documents.

Skills and qualities that are critical to this role are:

• Strong written and verbal communication skills to be able to effectively collaborate with clients and team members. This includes sharing vision, goals, and ideas as well as producing presentations and reports.
• Ability to follow standard practices and procedures and pay attention to detail is critical.
• A knack for building and maintaining strong relationships.
• Time-management skills, including being organized and able to manage deadlines effectively with multiple priorities.
• Ability to think strategically in order to identify opportunities for clients and Modea.
• Ability to apply knowledge and basic problem solving techniques to analyze data, identify problems, and develop effective solutions.
• Self-motivated, proactive, and collaborative.

If you believe you can be successful in this role but don't meet all the qualifications, please apply! Share with us the unique value you can add to this role.

Where is this position located?

You are able to work at any location in Virginia, Tennessee, or North Carolina. We offer modern offices located in Nashville, TN and Blacksburg, VA. This allows you to choose a fully-office, fully-remote, or hybrid work experience. You may occasionally need to travel to our offices or other locations for items such as the occasional training or client visits. We will also provide you with tools to do your job at home as well as in the office.

Who is Modea?

We are a technology consultancy with a mission to infuse greater control, transparency, and choice into the consumer healthcare experience. To do this, we work with large healthcare providers to help them build out a digital roadmap, then design and build mobile, web, and other digital experiences. We fundamentally believe that this work helps consumers have better information and access to care, and our clients to build stronger customer relationships.

Here are a few ways to get to know our work in healthcare:

• Learn about our award-winning EHR-integrated mobile app development for Children’s Wisconsin. This app delivers a fully integrated MyChart to allow parents to manage their children’s health in one place.
• Discover Luminis Health’s website development that was built with a firm accessibility standard and patient-centric solutions.
• Check out the web analytics and consumer research we completed to help Lurie Children’s drive the design decision-making process and ultimately create a more user-friendly site.
• Review our design research and Drupal work used to create a Healthcare Social Network experience for the American Medical Association.
• If you’re interested in learning more, we encourage you to dive into some of our other work.

Here are a few other reasons why you should apply:

First, you’ll love the work we do and the people you’ll get to do it with. We’ve assembled an exceptionally smart and hardworking team and you’ll enjoy the work associations and general camaraderie with other “Modeans.” We also work with great clients who value our contributions and work side-by-side with us.

Second, Modea offers a great benefits package that provides both a fun and enjoyable workplace and great perks that will improve your quality of life:

• Generous paid time off
• Generous health, dental, and vision insurance
• 401k with fully vested company matching
• Long term & short term disability

Some of these benefits, like parties and snacks, have had to adapt to the remote work environment we are currently in, but our operations team has found innovative ways to support our employees. We take care of our team.

Work environment:

Currently, Modea is operating in a flexible working environment that best meets the needs of our team and work responsibilities. Our team has the ability to work either from home or in the office. Our office provides an indoor space with moderate temperatures and noise levels. This position can be located either at the Blacksburg, VA office or Nashville, TN office.

The working environment here at Modea is one of accountability and autonomy. We are working to solve big problems. So we expect a lot, but give team members the tools, freedom, and flexibility to come up with great solutions. Together, our team is developing world-class technology that will change the way healthcare is delivered.

Physical Demands:

Must be able to remain in a stationary position during the duration of the workday. Individual must have the ability to constantly operate a computer. Must have the ability to converse with and exchange information to clients and coworkers both in person and through a computer. Capable of occasionally transporting items of 10 lbs or less to and from the office.

We aspire to be a highly inclusive employer - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best as we can. We are committed to keeping great people representative of a variety of backgrounds, perspectives, and skills, not just because it's the right thing to do, but because we believe it makes Modea stronger.

This is not a requirement, but if you need accommodations or assistance to perform as best as possible to apply for this role or have any questions, feel free to reach out to hr@modea.com.

You must be legally authorized to work in the United States for this position.

Modea participates in the E-Verify program.

Modea is committed to a diverse and inclusive workplace. Modea is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, veteran status, disability, age, or other legally protected status.

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