The Director of Client Care will meet and greet all incoming clients. They offer clients a complimentary consultation for treatment services in concert with the Ideal Image sales process and in accordance with established sales goals. They foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.

The company is headquartered in Tampa, FL

• Interacting with clients in a friendly and professional manner
  
  • Checking clients in and out of their appointments, pulling charts and filing
  • Answer phones and schedule client appointments
  • Master a basic understanding of each service offering
  • Upsell new areas/services to current clients in order to hit individual monthly target
  • Assist with local marketing events as needed
  • Act as liaison between face, skin, and body specialists and treatment providers
  • Collect and handle payments
  • Confirmation and follow up calls
  • Knowledge of Salesforce (data entry, usage etc.)
  • Order office supplies
  • Assist with new clinic openings as needed

• High School Diploma/GED or bachelor’s degree from an accredited institution. Successful sales experience may be substituted for academic credential
• 1-2 years of customer service experience, preferably in a spa or high-end retail environment.
• Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills
  
  • Proficient with personal computers and contemporary software applications (MS Office Suite, Internet Explorer, etc.)
  • Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
  • Strong guest service orientation
  • Rapid learner with the ability to grasp concepts and protocols
• High attention to detail

Benefits:

• Competitive compensation and bonus opportunities
• Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts
• 401k Plan with Employer Match
• Employer-paid life insurance and short-term disability
• Company paid holidays and vacation days
• Discounted cosmetic services for employee, family, and friends
• Cosmetic products discount

Ideal Image is an equal opportunity employer.