Job description
Clerk II
Clerk III performs complex work involving checking documents for accuracy, handling, transporting and maintaining files within Health and Human Services Enterprise Mail Services unit. The Clerk III is required to process, distribute all HHS Enterprise agencies inbound and outbound. Sort inbound mail by agency mail codes, cross-trains in Mail Distribution Centers (MDC) as needed to facilitate backup duties at satellite MDC locations. This position is responsible for the training of newly hired and temporary mail staff in mail service operations, agency policies, and procedures and Untied States Postal Service (USPS) rules and regulations. Prepares inbound First-Class accountable mail for remittance processing, routes interagency mail to other HHSC State offices via The Texas Procurement and Support Services (TPASS) mail couriers and other HHS Enterprise MDC’s. Prepares outbound USPS mail for State contracted outgoing mail vendor, Print Mail Pro (PMP). Transport and delivers negotiable instruments for HHS Enterprise accounting sections. Prepares accountable mail e.g. Overnight Express, Certified and Registered mail for shipment and or inbound manifest tracking, involving data entry. Drives state issued vehicles in performance of regular duties, assist internal and external mail customers with all mail related inquires. Works under limited supervision of MDC supervisors, with moderate latitude for use of initiative and independent judgment, this position supports all HHS Enterprise agencies mail operations.
Clerk III performs complex work involving checking documents for accuracy, handling, transporting and maintaining files within Health and Human Services Enterprise Mail Services unit. The Clerk III is required to process, distribute all HHS Enterprise agencies inbound and outbound. Sort inbound mail by agency mail codes, cross-trains in Mail Distribution Centers (MDC) as needed to facilitate backup duties at satellite MDC locations. This position is responsible for the training of newly hired and temporary mail staff in mail service operations, agency policies, and procedures and Untied States Postal Service (USPS) rules and regulations. Prepares inbound First-Class accountable mail for remittance processing, routes interagency mail to other HHSC State offices via The Texas Procurement and Support Services (TPASS) mail couriers and other HHS Enterprise MDC’s. Prepares outbound USPS mail for State contracted outgoing mail vendor, Print Mail Pro (PMP). Transport and delivers negotiable instruments for HHS Enterprise accounting sections. Prepares accountable mail e.g. Overnight Express, Certified and Registered mail for shipment and or inbound manifest tracking, involving data entry. Drives state issued vehicles in performance of regular duties, assist internal and external mail customers with all mail related inquires. Works under limited supervision of MDC supervisors, with moderate latitude for use of initiative and independent judgment, this position supports all HHS Enterprise agencies mail operations.
Essential Job Functions:
EJF 1. Operates HHS State issued vehicles, in performance of regular duties with limited supervision. Drives cargo vans, one-ton box trucks with mail lifts, sedan and other vehicles for collection and delivery of Health and Human Services (HHS) Enterprise agency mail to satellite locations, State contracted mail vendor Print Mail Pro (PMP) and United States Postal Service (USPS) postal stations. Must be able to lift and move USPS first class, mail boxes and parcels for delivery. Time Spent: 55%
EJF 2. Performs Data entry using Microsoft Office suites and peripheral devices; Uses copiers, scanning, word processing and presentation software and vendor proprietary software & equipment. Document Inbound accountable mail and Overnight express courier mail for HHS Enterprise agencies to create an internal chain-of-custody and to capture customer signatures on portable handheld devices and copy manifest. Sort and distribute mail by established timeframes and deadlines using agency mail code systems and employee directories. Time Spent: 20%
EJF 3. Provide professional and technical assistance to internal and external mail customers, disseminating USPS rules & regulations and HHS agency policy and procedures; Communicates on a basic level with others internally or externally to provide, exchange or verify information, answer inquiries, address issues or resolve problems or complaints with a professional decorum. Time Spent: 20%
EJF 4. Attends work on a regular and predictable schedule in accordance with State leave policy and performs duties as assigned, with limited supervision. Time Spent: 5%
EJF 1. Operates HHS State issued vehicles, in performance of regular duties with limited supervision. Drives cargo vans, one-ton box trucks with mail lifts, sedan and other vehicles for collection and delivery of Health and Human Services (HHS) Enterprise agency mail to satellite locations, State contracted mail vendor Print Mail Pro (PMP) and United States Postal Service (USPS) postal stations. Must be able to lift and move USPS first class, mail boxes and parcels for delivery. Time Spent: 55%
EJF 2. Performs Data entry using Microsoft Office suites and peripheral devices; Uses copiers, scanning, word processing and presentation software and vendor proprietary software & equipment. Document Inbound accountable mail and Overnight express courier mail for HHS Enterprise agencies to create an internal chain-of-custody and to capture customer signatures on portable handheld devices and copy manifest. Sort and distribute mail by established timeframes and deadlines using agency mail code systems and employee directories. Time Spent: 20%
EJF 3. Provide professional and technical assistance to internal and external mail customers, disseminating USPS rules & regulations and HHS agency policy and procedures; Communicates on a basic level with others internally or externally to provide, exchange or verify information, answer inquiries, address issues or resolve problems or complaints with a professional decorum. Time Spent: 20%
EJF 4. Attends work on a regular and predictable schedule in accordance with State leave policy and performs duties as assigned, with limited supervision. Time Spent: 5%
Knowledge Skills Abilities:
Knowledge of Postal Service regulations and accounting procedures used by the Post Office (USPS).
Skill in the use of software such as Microsoft Office, Outlook, Excel.
Ability to communicate effectively in public.
Ability to drive box vans or sedans.
Knowledge of Postal Service regulations and accounting procedures used by the Post Office (USPS).
Skill in the use of software such as Microsoft Office, Outlook, Excel.
Ability to communicate effectively in public.
Ability to drive box vans or sedans.
Registration or Licensure Requirements:
Valid Texas Driver's License
Valid Texas Driver's License
Initial Selection Criteria:
High School Diploma or GED equivalent required. Two (2) years of relevant work experience is preferred. Experience working a professional customer service environment is required. Experience in developing and maintaining logs and reports. Experience handling and transporting mail and or other documents or services. Experience communicating effectively both orally and in writing. Experience meeting and setting timeframes.
High School Diploma or GED equivalent required. Two (2) years of relevant work experience is preferred. Experience working a professional customer service environment is required. Experience in developing and maintaining logs and reports. Experience handling and transporting mail and or other documents or services. Experience communicating effectively both orally and in writing. Experience meeting and setting timeframes.
Additional Information:
Requisition# 561839
Note: Military occupation (s) relate to the initial selection criteria and registration or licensure requirements for this position, may include but not limited to 42A, YN, 01111, 3A1X1. All active duty military reservists, guardsmen and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditors Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.requisition. HHS Agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling interview.
Requisition# 561839
Note: Military occupation (s) relate to the initial selection criteria and registration or licensure requirements for this position, may include but not limited to 42A, YN, 01111, 3A1X1. All active duty military reservists, guardsmen and veterans are encouraged to apply if qualified to fill this position. For more information see the Texas State Auditors Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.requisition. HHS Agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling interview.
MOS Code:
3A1X1
3A1X1
Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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