Job description

We are a growing business in the automotive warranty field. We are a third-party administrator who processes claims on behalf of multiple selling agencies. We are currently hiring full-time claims adjusters to cover our 7am - 3pm and 12pm - 8pm shifts.

GENERAL JOB DESCRIPTION:

To initiate and input new claims into our computer system. To advocate on behalf of our customers, working with repair facilities and dealerships to ensure proper repairs are made using the correct parts and corresponding labor times.

MAJOR DUTIES AND RESPONSIBILITES:

To enter/onboard claims and estimates into computer claim system. Ensure claim files are properly documented and handled in an efficient manner. Exhibit good communication skills with customers and repair facilities alike.

MINOR DUTIES AND RESPONSIBILITIES:

Customer Service Working/Tracking Claims Answering Phone Calls Responding to Emails

QUALIFICATIONS FOR THE JOB:

Education:

- High School

- Technical/Trade School Experience:

- Experience in Automotive Repair is preferred:

- An engaging, outgoing personality and passion for helping customers

- Able to think critically, use resources and seek answers when needed in virtual environment

- Excellent oral, written, decision-making and organizational skills

- Strong typing and multi-tasking capabilities in a structured paperless work environment

- Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.

- General understanding of overall claim operations and key stakeholders.

- College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

KEY COMPETENCIES:

- Comfortable operating phones

- Experience in Customer Service

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• No weekends

Ability to commute/relocate:

• Mahwah, NJ 07430: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Computer literacy: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

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