Job description
- Be experienced in back-end processing; proficient in resolving complex edits using available documents/job aids with minimum direction
- Experience front-end processing and difficult adjustments
- Be given special processing assignments; coordinate with other departments for resolution if needed
- Understand fundamentals of end-to-end (life of a clam) claims processing
- Perform established performance metrics
- Identify and report issues timely
- Actively participate in team meetings and team activities
- Required to meet minimum quality expectations
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