Job description

Chubb HR is embarking on a multi-year transformation with the vision to create an exceptional employee experience with a market reputation of continuous growth and skill development, where all employees can be their authentic self. Digital workplace experience is a key tenant to this transformation, and Chubb is seeking Change & Communications Manager. In this role, you will be responsible for supporting the Change Management (CM) Lead with all aspects of change management for the Oracle HCM Implementation and Global Deployment. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. This role will be a direct report to the AVP, HR Change Lead and will be a key member of a highly collaborative global team. As a strategic partner to the Global HCM Product Owner and COEs, this person will work with the CM Lead, Program Manager, Module Product Owners, Subject Matter Experts, Training Creator and key stakeholders to implement Change Management best practices and will focus on the people side of the transformation.

The right candidate will have tenacity and passion to move any impacted audience from the current state to the desired future state as quickly and efficient as possible, including changes to business processes, systems and technology, job roles, organizational structures, and enablement. They will be relentlessly employee-oriented, viewing our employee populations as our internal customers and engaging accordingly. They will bring deep analysis skills to truly understand our employee populations and demonstrating empathy and human centered design when planning and crafting communications. They will be continually focused on thinking about how to make communications content deeply relevant through creative visualizations, clear messaging and innovative channel utilization.

Experience:
Hands-on change management and communications professional who is passionate about developing and implementing effective change management and communication plans with a focus on employee experience

Energized when you get to develop and execute a thoughtful, human-centric, and robust change management strategy

Thoughtful in creating communications that tell the story, vision, and core objectives of our transformation program

Respectfully challenge all around you to focus on the benefits of effective communication, while being realistic about tradeoffs and compromise to maximize impact and achieve objectives

Experience capturing target population feedback on communications messages and mechanisms, and reacting to continuously improve the crafting of employee-relevant and engaging communications that speak to the target populations’ lived experiences and needs

Draft communications, design promotional materials, prepare/conduct briefings, and help develop training materials for the program workstreams

Manage user facing content prepared by technical and multilingual contributors to ensure quality and simplicity

Conceptualize, coordinate, and prepare presentations for the global HR leadership teams, including the digital employee experience Steering Committee and HR Operating Council as needed

What You Will Do

Under the leadership of the AVP, Change Management and Communications, support the development and execution of a change strategy through communication plans, the design of engagement programs for all identified stakeholders, the creation of assessment tools to measure change readiness and the execution to drive adoption of change

Create and execute communications plans supporting ongoing initiatives and change management needs of our Digital Transformation

Provide a deep level of expertise in effective communication and appropriate channels for communicating to employee populations, leading with a proven approach

Conduct risk analyses, maturity level assessments via stakeholder interviews and review existing processes to identify pain points and gaps

Identify and mitigate risks throughout the project phases

Managing many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach

Provide expertise and guidance to stakeholders regarding communication needs and objectives

Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team

Engage closely with program management teams and key initiatives to ensure change leadership behavior modeling, change vision, narrative/positioning, change enablement activities, and change strategies are integrated through to delivery, execution, and sustainability

What You Bring

Extended experience in Employee Communications and Change Management

Experience in rapidly establishing credibility, building trusted relationships and influencing senior stakeholders

Experience supporting communications for large, complex culture change projects

Prior engagement around the customer and/or employee experience

Ability to establish credibility and relationships at all levels of the organization

Ability to adapt communication styles across multiple stakeholder groups

Excellent client consulting and partnership skills

Agile process and pragmatic thinking

Builds relationships across functional boundaries - trusted partner and collaborator; seeks to understand potential stakeholder challenges and mitigates them while staying true to skills strategy

Visionary with strong execution capabilities

Strong communication, change management, and influencing skills, especially with executives

Strong organizational/ prioritization skills – attention to detail

End-to-end systemic thinking

Innate ability to prioritize and drive for business impact

Demonstrated understanding in technology integrations, implementations, and redesigns as it relates to implementation within a large organization

Unrelenting focus to create a great user experience and become best-in-class

Experience of working with business change methodologies, with the ability to analyze and interpret data to drive decision making

Ability to communicate with employees at all levels of the organization through written and verbal communications, with excellent presentation and facilitation skills

Excellent collaboration, teamwork, and interpersonal skills, with an ability to influence people to drive change

A demonstrated commitment to high professional ethical standards and a diverse workplace

Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities

Qualifications/Requirements:
Background in communications, consulting, and change management

Bachelor’s degree in Business Management, Communications, Human Resources or other disciplines with relevant work experience

5+ years of change management or strategic communications experience, Big-4 consulting experience desired

Knowledge of change management principles, methodologies, and tools

Demonstrated experience producing organization-wide communications and communication strategies

Analytical skills and the ability to provide insight into project progress

Ability to explain complex technical concepts in an easily understood content

Demonstrated client relationship skills working in a dynamic client environment

Frequent collaboration with content owner administrators for user documentation and quality standards

Frequent stakeholder management - includes senior level engagement and influence

In Jersey City, NJ the pay range for the role is $87,500 to $149,500. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found at https://careers.chubb.com/global/en/north-america . This range is specific to Jersey City, NJ and may not be applicable to other locations.

EEO Statement
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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