Job description

Description - External

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

The Case Initiation Coordinator serves as a resource on the FCASC Child Welfare Line and Foster Care and Adoption Inquiry Line providing inbound call support to the public needing services or information for the DHS Child Welfare and Foster Care and Adoption Programs.

This position develops, implements and facilitates a program for the recruitment of foster and adoptive families for children in state custody; serves as a liaison for pre-resource and resource families needing services or information; answers inquiry, administrative and training-related questions and performs follow-up; maintains multiple databases required for state and federal reporting and compliance standards; develops and maintains materials for recruitment and retention activities; maintains confidentiality; and implements all activities for the Foster Care and Adoption Support Center.

*This position will be located in Norman with a flexible hybrid option for experienced candidates after required training period. Equipment is provided.

Job Functions:

• Answer calls in a fast paced environment and assist with helpful information
• Document and/or update information in systems or databases
• Complete searches for contact or other information
• Assist in providing redirection to correct contact & general information to the public
• Provide assistance and education to potential foster and adoptive parents
• Performs other duties as required by the program

Required Education: Bachelor's degree, AND:

• 24 months professional experience in child support, social/government services, or office based customer service.

Equivalency Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 72 months of related experience.

Skills:

• Ability to speak, read and write clear, concise English
• Proficient in Microsoft Office
• Highly organized and detail oriented
• Excellent customer service skills
• Composition and proofreading skills
• Strong initiative to solve problems
• Ability to read and interpret legal documents
• Must be able to handle confidential material appropriately

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Norman, OK 73069: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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