Call Center Representative

Full Time
Phoenix, AZ
Posted Today
Job description
Covetrus Specialty Pharmacies
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus is headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe.

The Phoenix, AZ location is a fast-paced compounding pharmacy with a dynamic and energetic team of individuals. We are currently seeking a Pharmacist in the Call Center for our Closed Door Pharmacy. This position will utilize his/her skills and experiences to uphold pharmacy standards for counseling, dispensing, record keeping and quality assurance programs. A pharmacist will be able to demonstrate leadership by coaching and mentoring pharmacy team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide prompt and respectful service to all customers.
  • Reviews and interprets veterinarian’s orders for appropriateness relevant to, to ensure that overdoses or under-doses have not been prescribed and that interactions, incompatibilities or toxic compounds will not result from a combination of medications.
  • Counsels patients (pet owners) about their medications and maintains an accurate, up-to-date profile.
  • Verifies the work performed by support personnel, which includes pet drug data entry.
  • Maintains up-to-date knowledge of the profession and your license.
  • Ensures that the quality of the professional services is maintained.
  • Ability to resolve issues with incoming prescriptions.
KNOWLEDGE, SKILLS AND ABILITIES
  • Have knowledge of pharmaceutical calculations and doses.
  • Knowledge of customer relations theory and practice.
  • Ability to pay attention to detail and retain information
  • Must have the ability to prioritize and meet deadlines.
  • Excellent attendance record.
  • Ability to communicate in a professional manner with coworkers and customers.
  • Must be able to operate PC & telephone.
EDUCATION AND/OR EXPERIENCE
  • Bachelors of Science in Pharmacy or Doctor of Pharmacy degree.
CERTIFICATIONS, LICENSES, AND REGISTRATIONS
  • Arizona state pharmacy licensure in good standing.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear.
  • Specific vision abilities required by this job include seeing and operating a computer and telephone.
  • Must be able to hear and respond verbally.
  • Extensive computer use
  • Pharmacy and office environment

Covetrus is an equal
opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Jobs that are in Colorado:
If you are a Colorado applicant, you are eligible to receive information about the salary range and benefits for this role. Please contact
recruitment@covetrus.com

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