Call Center Information Specialist - PT (Overnight Shift)
Job description
OVERVIEW
We are seeking a dynamic part-time Call Center Information Specialist. This position will provide appropriate substance abuse and mental health information and resources along the prevention, treatment, and recovery continuum. Information Specialists will apply their knowledge of behavioral health and must have superior customer relationship skills. Information Specialists will support a wide range of customer support needs across several communication channels, including telephone, email, and postal mail.
MINIMUM QUALIFICATIONS
- Culturally competent and knowledgeable in health communications as they relate to mental health, substance abuse prevention, substance abuse intervention, and substance abuse treatment
- Experience working in a fast-paced call/contact center environment
- Proficiency with Microsoft Office software products, including experience with word processing and spreadsheet software
- Proven demonstration of self-motivation and effective communication, organization, and process improvement skills
- Excellent English verbal and written communication skills
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
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