Job description
Callen-Lorde is seeking a Call Center Coordinator to join our Patient Administrative Services (PAS) Management team to ensure the smooth and efficient operations of the Call Center. This individual is responsible for overseeing call center staff performance and maintain high levels of customer service by overseeing training, monitoring staff performance on an ongoing basis, providing regular feedback, and initiating individualized training on various skills as needed. These efforts will include working collaboratively with other departments. Additionally, the Call Center Coordinator will be responsible for the flow of information to Call Center Patient Care Associates from outside departments and organizations by maintaining and distributing accurate and up-to-date information for Call Center staff, including regularly updating physical print-outs and posters.
Callen-Lorde is open Monday through Saturday. This is a full-time position that will include onsite shifts, evening hours and occasional Saturday work shifts.
- Bachelor's degree preferred
- At least one year of experience working in a call center environment
- Experience working in a healthcare setting
- Previous supervisory experience preferred
- Demonstrated leadership and administrative/organizational skills
Desired Characteristics and Skills:
- Ability to work with diverse populations.
- Excellent interpersonal, written, and oral communication skills.
- Strong Internet, PC, and spreadsheet skills.
- Commitment to the mission of Callen-Lorde
. Commitment to diversity, equity and inclusion
- Bilingual (English/Spanish) preferred.
learninglandscape.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, learninglandscape.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, learninglandscape.com is the ideal place to find your next job.