Job description

The Ed Napleton Automotive Group is looking for our next Call Center/BDC Representative.

This is an exciting opportunity in a growing, fast-paced industry. Located at Lexus of Wayzata, the Call Center/BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide.

What We Offer:

• $15-$19 per hour- based on experience and performance
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Paid Vacation Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities:

• Must be wiling to work some nights and weekends
• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquires by via email, phone, and text
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Job Requirements:

• Excellent computer skills- required
• Knowledgeable to call center environment- preferred
• Automotive experience- preferred
• Able to communicate persuasively with customers to set appointments- required
• Weekend and evening availability, as schedules include some evenings and weekends- required
• Willingness to undergo a background check- required

IND1

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Wayzata, MN 55391: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you at least 18 years of age?

Work Location: In person

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