Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Notifies customers with delinquent accounts and attempts to secure payment within a settlement authority.Key Responsibilities (other duties may be assigned):

• Confer with customer by telephone in attempt to determine reason for overdue payment; review original account level documentation along with any legal documents with customer; take appropriate action if customer disputes the account(s).
• Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts.
• Record information about financial status of customer and status of collection efforts using automated collections software.
• Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account
• Establish payment schedule and grant extensions of payment deadline. If delegated settlement authority, settle account within limits authorized; otherwise, obtain necessary information and confer with supervisor.
• Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures.

Professional Experience/Qualifications:

• High School Diploma or G.E.D. require
• Preferred a minimum of 0-1 years of collections experience.
• Must have completed approved company training program and pass all mandated compliance testing.
• Must be achieving current company productivity and performance goals.

Work Environment:

The noise level in the work environment is usually moderate as the employee works in a call center, in an individual work station, using telephone, headset and computer. Employee may be required to work evenings and weekends. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

Job Type: Full-time

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