POSITION: CASHIER CAGE AND TOTAL REWARDS

DEPARTMENT: CASINO/CAGE CASHIERS

STATUS: NON-EXEMPT (HOURLY)

RATE: GRADE 10

REPORTS TO: MANAGER CAGE

JOB CODE: 00362

JOB SUMMARY:

Provides friendly, efficient, and accurate cashiering services for customers and employees. Provides “A” level customer service while enthusiastically promoting the Total Rewards program

GENERAL REQUIREMENTS:

• High school diploma or GED required.

• General cashiering background or prior money-handling experience required.

• Must be able to count money and coins accurately.

• Must be able to read, write, speak, and understand English.

• Must be able to get along with co-workers and work as a team.

• Must be able to work any shift as well as fluctuating window times.
  

ESSENTIAL JOB FUNCTIONS:

• Understands, values, and supports Total Rewards program and special events, promotions, and player programs.

• Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools.

• Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department’s customer service ratings.

• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.

• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).

• Ensures each customer interaction results in increased customer confidence in Total Rewards.

• Knowledgeable about competitors’ programs and can make favorable comparisons.

• Promotes and executes customer promotions flawlessly.

• Creates and maintains customer accounts using Caesars computer systems.

• Issues comps in accordance with department comp and guidelines.

• Ensures data are accurate and maintains integrity of data.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

• Performs other duties as assigned.
  

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to lift up to 50 lbs.

• Must be able to stand on feet for long periods of time.

• Must be able to bend, reach, kneel, twist and grip items.

• Must be able to respond to visual and aural cues.

• Must present a well-groomed appearance.
  

WORK ENVIRONMENT:

• Must be able to maneuver to all areas of the cashiering stations and vault.

• Must be able to work at a fast pace and in stressful situations.

• Must be able to work calmly and professionally in stressful situations.

• Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.
  

CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.