Job description
Overview:
The person in this position performs outstanding vehicle deliveries, properly educating clients, ensuring they begin their ownership experience with a strong level of comfort and full knowledge of the vehicle's high-tech features and functions of their vehicles.
This position reports to the General Sales Manager.
BMW of Tallahassee is part of the Crown Automotive Group, a family-owned dealership headquartered in St. Petersburg, Florida, with dealership groupings in Tallahassee, Florida; Tennessee; and Dublin, Ohio in addition to our Cleveland and Chattanooga TN stores!
We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.
We prefer to promote from within here at Crown. Many of our managers rose through the ranks this way. The opportunities at Crown are truly limitless!
If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now.
Here's some of what we offer:
Qualifications:
APPLY NOW!
Thank you for your interest in joining our team!
EOE/DFWP
Why choose Crown?
BMW of Tallahassee, FL is hiring a BWW Genius to perform final delivery of new and certified used BMW vehicles in accordance with the Customer Delivery Process and to assist customers with any after delivery technical quesitons they might have.
The person in this position performs outstanding vehicle deliveries, properly educating clients, ensuring they begin their ownership experience with a strong level of comfort and full knowledge of the vehicle's high-tech features and functions of their vehicles.
This position reports to the General Sales Manager.
BMW of Tallahassee is part of the Crown Automotive Group, a family-owned dealership headquartered in St. Petersburg, Florida, with dealership groupings in Tallahassee, Florida; Tennessee; and Dublin, Ohio in addition to our Cleveland and Chattanooga TN stores!
We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team.
We prefer to promote from within here at Crown. Many of our managers rose through the ranks this way. The opportunities at Crown are truly limitless!
If you believe there is a "Better Way to Work" and would like to be a part of our world class team, click to apply now.
Here's some of what we offer:
- Medical, dental and vision insurance
- Paid Time Off (PTO)
- Short- and long-term disability coverage
- Life insurance
- Flexible spending accounts
- 401K w/ company match
- The stability of an established company
- Opportunity for growth and advancement through training opportunities
- Opportunities to serve your community
- A safe and environmentally conscious work environment
- Ensure that vehicle has met all pre-delivery checklist requirements.
- Programming personalized settings prior to customer delivery
- Setting expectations for length of delivery
- Assessing client knowledge and priorities to personalize delivery
- Explaining and demonstrating vehicle features and technologies, focusing on customer comfort level and retention.
- Following up with clients within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations.
- Resolving client inquires for vehicle technology issues, troubleshooting vehicle technology issues and delivering
- a delightful BMW experience.
- Directing clients to additional information resources.
- This person will use a digital came and take a picture of the client with the vehicle, a picture should be printed
- out and placed in deal jacket.
- Will be responsible to ensure the potential client is not an exporter. If during process any nuances or inconsistencies are discovered, the delivery should be called off until which time as we can further determine.
- Visiting the client lounge to introduce Product Concierge services and share valuable vehicle technology insights with clients.
- Answering product questions on the telephone and during walk-ins.
- Training the sales and service staff on key technologies and how to best explain and demonstrate them to the client.
- This position will be certified in all sales certifications and exposed to all product knowledge as it becomes available and responsible for maintaining the highest level of CSI consistent with goals of the Dept.
- Required to perform delivery of vehicle on and offsite and may require travel overnight in some cases.
- The employee must make themselves available at odds hours to facilitate delivery at customers’ convenience.
- Follows up with clients after the sale to assure delivery went well, there are no issues with vehicle and to remind the client of forthcoming survey from BMW.
- Ability to speak Spanish is a plus, but necessary.
- Excellent interpersonal/communication skills and customer service skills – approachable, cheerful, helpful, etc.
- Ability to complete detailed paperwork.
- Exceptional teamwork skills.
- Maintains professional appearance and demeanor at all times.
- Commitment to company values.
- Obtains customer signatures on invoices when delivering vehicles.
- Develops and maintains a high level of cooperation with your co-workers.
- Communicates any problems during pick up or delivery immediately to your Service Manager and Appointment Coordinator Setter.
Qualifications:
- High School diploma or GED equivalent
- Satisfactory completion of the Encore Specialist Concierge Training Program
- Current Driver’s License and ability to meet US employment and Crown’s eligibility requirements
APPLY NOW!
Thank you for your interest in joining our team!
EOE/DFWP
Why choose Crown?
Crown Automotive is family owned since 1969.
We care , and it ’ s important for us to support our community in a big way like Habitat for Humanity, Pinellas Education Foundation, Feeding Children Everywhere, John’s Hopkins All Children’s Hospital, the National Pediatric Cancer Foundation and H. Lee Moffitt Cancer Center, to name a few.
We’re the official automotive dealers of the Rays and the Tampa Bay Lightning. R ecognized as a Top Workplace in 2021 and 2022 by the Tampa Bay Times .
We care , and it ’ s important for us to support our community in a big way like Habitat for Humanity, Pinellas Education Foundation, Feeding Children Everywhere, John’s Hopkins All Children’s Hospital, the National Pediatric Cancer Foundation and H. Lee Moffitt Cancer Center, to name a few.
We’re the official automotive dealers of the Rays and the Tampa Bay Lightning. R ecognized as a Top Workplace in 2021 and 2022 by the Tampa Bay Times .
Crown is a
n award winning team in the constantly changing automotive space and a growing company.
W e are proud of our compa ny and team!
W e are proud of our compa ny and team!
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