Job description

Job Title: Banquet Captain

Company: DoubleTree by Hilton Boston-Andover

Location: Andover, MA (on-site)

Job Type: Full-Time

About the Company:

The DoubleTree by Hilton Boston-Andover is an award-winning hotel and events venue dedicated to creating unforgettable experiences for our clients. We specialize in providing exceptional service for weddings, corporate events, private parties, and other special occasions. With our commitment to excellence and attention to detail, we have established a strong reputation in the industry.

Job Description:

As a Banquet Captain, you will be responsible for overseeing the smooth execution of banquets and ensuring the highest level of service delivery. You will lead a team of banquet staff, coordinate event logistics, and maintain exceptional standards of guest satisfaction. This is an excellent opportunity for a seasoned hospitality professional with strong leadership skills and a passion for delivering outstanding customer experiences.

Responsibilities:

· Supervise and train banquet staff, ensuring a cohesive and efficient team

· Collaborate with event planners and other departments to ensure seamless event execution

· Coordinate event set-up, including arranging tables, chairs, linens, and other necessary equipment

· Monitor and maintain banquet service quality, ensuring adherence to company standards

· Anticipate guest needs and promptly respond to inquiries, concerns, and special requests

· Oversee food and beverage service, ensuring accuracy, efficiency, and presentation

· Conduct pre-event and post-event inspections to ensure proper setup and breakdown of event spaces

· Resolve any service-related issues or conflicts in a timely and professional manner

· Maintain a positive and professional demeanor while interacting with guests, colleagues, and vendors

· Uphold safety and sanitation standards, following all health and safety regulations

· Provide feedback and performance evaluations for banquet staff

Requirements:

· Previous experience as a Banquet Captain or similar role in a high-volume hospitality environment

· Demonstrated leadership skills with the ability to motivate and manage a team effectively

· Exceptional organizational and multitasking abilities, with keen attention to detail

· Strong problem-solving skills and the ability to make decisions quickly and effectively

· Excellent communication and interpersonal skills, with the ability to interact with diverse groups of people

· Proven customer service orientation and a commitment to exceeding guest expectations

· Flexibility to work evenings, weekends, and holidays as required by the event schedule

· Familiarity with industry-standard software and technology used in banquet operations

· Certification in food handling and alcohol service (e.g., ServSafe) is preferred

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Andover, MA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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