Requisition Title

Description

At Percepta, we bring first-class service across each market we support. As a Parts Sales Specialist in Melbourne, Florida. you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing

The Parts Sales Specialist reports directly to a Sales Operations Manager and has responsibility for achieving objectives related to sales, wholesales, Certified Pre-Owned, market share, and customer and dealer satisfaction for their assigned dealerships. The Zone Manager facilitates and influences improvements in these areas. The Zone Manager addresses customer handling process breakdowns, problems, and concerns, to assist the dealer in improving the sales process, quality, and productivity.

During a Typical Day, You'll

What You Bring to the Role

Duties and Responsibilities

• Executes and achieves business plan and monthly objectives in sales, wholesale and market share.
• Executes ongoing plans to improve retail performance and dealer profitability. Conduct consultations emphasizing management of order bank for weekly allocation system improved retail operations and focusing on advertising, business management, inventory management, personnel/pay plans, digital marketing, and other key elements of retail operations.
• Assists dealer with the management of order bank and scheduling functions within the zone to maximize the effectiveness of the Select Dealer Weekly Allocation program.
• Assists in the execution of marketing activities at the zone level, including:

• FDAF/LMDA advertising campaigns and promotions
• Retail incentive programs
• National, Regional, District, and Zone sales contests.
• Merchandising and promotional programs including event sponsorships, auto shows, and other opportunities that build brand awareness and purchase consideration.
• eBusiness initiatives and incentives
• Dealer enrollments in all relevant events, meetings, and programs
• Enhances customer relations through the support of consumer-focused initiatives including Blue Oval Certified/LPE.
• Uses financial acumen to consult dealers on profitability and financial management.
• Initiates actions to strengthen dealer relations as measured by the NADA semi-annual survey process.
• Responsible for delivering assigned shares of Ford Division's national leadership objectives in the following areas:
• Sales
• Market Share
• Profits (Company and Dealer)
• Dealer Satisfaction
• Customer Satisfaction
• E-Business
• Conduct monthly dealer business snapshot consultations with a minimum of 20 dealers.
• Provide in-depth counseling and performance improvement action planning for low-performing dealers.

Education

• Associate's or bachelor's degree preferred, or equivalent related experience.

Experience

• 3 - 5 years of related experience
• Experience with dealer operations and handling escalated customer issues as an asset.
• Experience in marketing/sales or financial analysis functions as an asset.
• Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process an asset.
• Experience in the automotive industry preferred.

Skills

• Strong oral and written communication skills, with the ability to persuade and sell using a business case.
• Advanced analytical skills and financial acumen. Able to interpret financial statements and cash trend analysis reports. Ability to analyze dealer operating reports and program-specific information to identify problems and opportunities and build compelling business cases.
• Strong business acumen. Ability to apply dealer service operations knowledge to drive improvements in customer and dealer satisfaction and sales revenue. Focused with the tenacity to drive results in multiple locations.
• Creative and forward-thinking. Seeks opportunities for innovation and continuous improvement.
• Strong time management, organizational, and planning skills. Able to prioritize, multitask, adapt, and thrive in a fast-paced, results-driven environment.
• Ability to build relationships with dealer management and adapt to different management styles.
• Strong facilitation, active listening, and leadership skills. Capable of effectively facilitating meetings and developing and delivering presentations.
• Strong customer service and conflict resolution skills, with a commitment to quality and customer satisfaction.
• Strong problem-solving and decision-making skills.
• Self-starter, who demonstrates initiative, resourcefulness, and ability to work independently.
• Quick learner, with a desire and interest in learning new information.
• Excellent negotiation skills and a consultative approach.
• Knowledge of computers and software (MS Operating Software, MS Office Products).
• Ability to use the latest technology, including WebEx and video technology, to conduct conferences and communicate with dealers.

• Must represent Percepta professionally with all clients and external organizations and contacts.

What You Can Expect

• A Competitive Salary
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

A Bit More About Your Role

• Travel is required several times a year.
• Shifts may vary to support the assigned geographic region.

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges the value in your contributions

Respect - a team that is accountable, dependable, and gives you their full attention

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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