Summary of Position

The Guest Services Director serves as the primary leader over Guest Services, set up, and tear down at one of our mobile campuses. This position is responsible for everything from the street to the seat, and catalyzing all connection points to the Summit Church.

Qualifications and Requirements

• Personal integrity and evidence of ongoing spiritual growth, as required of all church employees (church attendance, small group membership, tithing, etc.)
• Visualize how all details work together in weekend ministries
• Is a self starter, but at the same time operates in a team context
• Follows the leadership and guidance given by both the Campus Pastor and central Guest Services Team, implementing proven practices for both Guest Services and mobile campus ministry
• Leads by being organized and prepared
• Has a teachable spirit and eagerness to learn
• Ability to recruit, lead, and delegate responsibilities to a volunteer team
• Member, or willing and able to become a member, of the Summit Church

Responsibilities

• Implement the Guest Services (GS) culture across the board at the campus level. Responsibilities include all GS teams from the parking lot to the auditorium.
• Uphold the GS culture in all areas, communicating and demonstrating a level of excellence in our hospitality efforts.
• Oversee the First Time Guest (FTG) process, leading the campus staff to engage and follow up with each guest in the week(s) after their visit.
• Oversee Team Leads of Parking, Greeting, Seating, Next Steps, and FTG.
• Onboards new volunteers to the team with training events throughout the year, and equips existing volunteers.
• Oversees the set-up and tear-down teams that serve each weekend, ensuring the school is both worship-ready at the beginning of the day, and school-ready when we leave.
• Manages trailer transport to and from the school each weekend.
• Manages all Sunday spaces used by the Summit, leaving classrooms, lobbies, sidewalks, auditoriums, etc. in better than we found it condition.