Job description

The Arbors Assisted Living is seeking a highly motivated, positive and self directed individual to work as the Case Manager for our Assisted Living and Memory Care Community. As Case Manager you would be responsible for coordinating the communities case management systems that maintain the continued awareness of each residents well-being allowing each resident to attain the highest practicable level of physical, mental and social well being.

This individual must have a heart and compassion for seniors and several years of Assisted Living experience.

QUALIFICATIONS:

Education:

• A bachelors or masters degree from an accredited college or university with major work in human resources or service delivery, and one year of full-time experience in the provision of services to a dependent adult population; or
• An associates degree from an accredited college or university with major work in human resources or service delivery, and three years of full-time experience in the provision of services to a dependent adult population.

Experience:

• Two years of experience in a related field.

PHYSICAL REQUIREMENTS:

• Ability to move intermittently throughout the workday, inclusive of sitting, standing and bending, pushing, pulling or moving of objects and residents.

PERFORMANCE RESPONSIBILITIES:

• Works in conjunction with Wellness Director to coordinate resident services.
• Supervises, directs and is responsible for all responsibilities of the Support staff.
• Provides on-going training and mentoring to support staff.
• Maintains accurate and timely documentation which complies with New York State Department of Health regulations, Arcadia Management Inc. corporate policy and philosophies and specific community practices, including, but not limited to, Social History, Psychosocial/ Mental Status Assessment, ongoing Case Management Notes and Discharge Plan.
• Assesses, in coordination with Wellness, potential residents to determine appropriateness for move-in, completes mandated assessment tools and forms.
• Assists the Executive Director with resident move-in decisions.
• In conjunction with support staff, completes move-in information with resident and/or resident’s representative including reviewing and signing of required information/ forms as well as explaining Community services and policies.
• In conjunction with the support staff, ensures the adjustment of the resident and family to the community.
• Ensures that new resident and/or family are contacted weekly for the first month after admission to ensure that needs are being met and that difficulties are being resolved.
• Implements and coordinates weekly resident care meetings; obtains resident/resident’s representative input as necessary; documents meetings. Demonstrates appropriate interactions and positive relationships with residents and their families treating all with dignity and respect.
• In conjunction with the support staff, communicates with physician, pharmacy and family member/resident’s representative as needed.
• In conjunction with the support staff, communicates with hospital/rehabilitation center, etc. as well as family/resident’s representative if resident is hospitalized.
• Assesses, in conjunction with the Wellness Director and the Support staff, the resident’s ability to return to Community post hospitalization/rehabilitation and provides recommendation to the Executive Director.
• Insures residents are informed of their rights and responsibilities, as well as changes which may affect their rights and responsibilities.
• Provides residents and/or their representatives with information about community policy and/or state law concerning advanced directives and limited treatment practices, when requested.
• Supports each resident’s right to self determination; outlines for the resident, in conjunction with Wellness Director and physician when necessary, possible implications of the refusal; informs resident, in conjunction with Wellness Director and physician when necessary, of any therapeutic alternatives to the refused service; involves others, as appropriate, to help educate the resident about the alternatives.
• In conjunction with the support staff, makes appropriate referrals to other consultants, community agencies, or community departments in order to facilitate the resident’s maximum use of resources, and to promote the resident’s increased level of social functioning.
• Explains to the resident and/or family/resident’s representative that counseling services are available upon request.
• Encourages resident participation in facility and community activities.
• Assists each resident to maintain family and community ties and to develop new ones.
• Assists residents in making applications for, and maintaining, income entitlements and public benefits.
• Establishes linkages with and arranging for services from public and private sources for income, health, mental health and social services as needed.
• In conjunction with the support staff, provides resident with information and referral services as needed.
• Serves as advisor to Resident Council and liaison between Council and the Executive Director; maintains Resident Council minutes; ensures that issues are addressed.
• Assists in arranging resident transportation for external services as needed.
• Communicates resident concerns/issues with Wellness Director, Attending Physician, Executive Director, family/resident’s representative, and other departments, as needed.
• Consults with and assists the resident and family in planning and implementing the resident’s discharge when a change in medical condition warrants a discharge.
• Assists the Executive Director in contacting families after admission and discharge to personally determine satisfaction.
• Handles walk-in or telephone inquiries, completing inquiry forms for admission paperwork and providing all information from referral sources in the absence of the Director of Community Relations.
• Attends and participates in scheduled in-service programs, staff meetings and department head meetings.
• Assists in developing departmental procedures and maintains required records and reports.
• Provides orientation and in-service training, as directed by the Executive Director to personnel including resident rights, advanced directives, and the social/emotional needs of the older adult and/or disabled.
• Assists in planning and establishing lines of communication within the Community.
• Participates in developing and updating departmental policies and procedures, and maintains required records and reports.
• Reports observations concerning structural, equipment and furniture defects to appropriate personnel.
• Assumes responsibility of Community when the Executive Director is not in the building.
• Maintains confidentiality of necessary information.
• Utilizes supplies and equipment properly and without waste.
• Thinks and acts calmly and logically to meet unusual occurrences of the job without being thrown off stride.
• Creates and maintains an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community.
• Adheres to Customer Service Principles: respect, flexibility, knowledge, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring and respectful.
• Communicates in a polite, courteous and positive manner.
• Follows all safety, fire and emergency procedures.
• Reports for work dressed appropriately and neatly groomed.
• Performs miscellaneous work assignments as may be required.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Islandia, NY 11749: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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