Job description

Kimberton Whole Foods - Assistant Store Manager in Ottsville, PA

The Assistant Store Manager (ASM) is responsible for creating and fostering an exceptional store experience for customers and team members alike. The ASM follows the direction of the Store Manager. The ASM will assist to direct store operations, develops teamwork and ensures that sales and labor benchmarks are met and hopefully exceeded. They have a strong desire for continuous improvement and inspires the same desire in their team members. The ASM understands that positive customer experience and team morale are essential factors to successful daily operations. The ASM interacts with customers, vendors, and KWF Team Members in a positive and authentic manner at all times.

The Assistant Store Manager supports the Store Manager, embodies the spirit of servant leadership and sets a positive tone for a productive and happy team. The ASM must be ready and willing to serve in any department needing help and to support store operations in any and all capacities. This individual embraces the mission and values of Kimberton Whole Foods by demonstrating a passion for the local and natural foods industry. The ASM assists to ensure their store is following KWF outlined inventory, ordering, and merchandising Standard Operating Procedures with the appropriate labor in order to meet financial goals. The ASM works with the SM to ensure that their store is following KWF outlined policy for all money handling procedures. This person assists in the accountability for safe and smooth operations and a welcoming store experience.

Team & Leadership

• Displays an attitude of service leadership congruent with the KWF mission and culture. Provides great service to team members, customers, and vendors alike.
• Displays a strong understanding of the value of authentic and truthful communication.
• Participates in the hiring, training, coaching and development of team members in collaboration with the Store Manager and HR.
• Works diligently with the SM to achieve KWF performance goals through consistent communication, effective training and proper use of disciplinary actions.
• Works with the SM to complete timely performance reviews of all team members.
• Supports the store experience by upholding KWF Guidelines. Understands and executes KWF attendance & punctuality policies by consistently and fairly holding the team accountable by using KWF performance protocols.
• Participates in scheduled management meetings and initiates departmental meetings to actively engage with team members, inviting feedback towards the goal of continuous improvement. This works in conjunction with ensuring that core operational functions are followed on a daily basis.
• Maintains the confidentiality of KWF team members, customers, vendors, suppliers and all company information.
• Works with the Store Manager and the team to bring clarity to areas of uncertainty. Ensures that all team members receive the appropriate training opportunities to achieve success in a given position.
• Provides effective feedback as necessary. Recognizes when there is a problem and discusses the need for improvement, allowing for mid-course correction via clear definition regarding what is and is not going well and provides path to success.
• Provides leadership that inspires teamwork, generates energy and enthusiasm, and drives results. A portion of ASM success will be measured by peers and supervisor using 360 Review process.
• Encourages direct communication with the team using the go direct policy.
• Provides a safe work environment for KWF team members by following the KWF workplace safety policy.

Personal Characteristics and Experience

• Has reputation for excellent relations with customers, vendors, and KWF team members.
• Has ability to identify areas for store improvement and design and implement systems and procedures that lead to success.
• Strong analytical, mathematical/numerical analysis (able to read financial statements) and able to achieve benchmarks and goals set through strategic planning or through budgeting requirements.
• Excellent written and oral communication skills, good listening and clear instructions.
• Track record for increasing sales in a leadership role.
• 3-5 years of management experience (including directing work, scheduling, training, and evaluating).
• Motivated and able to work a varied schedule including days, evenings, weekends and holidays understanding this is not a 9 a.m. to 5 p.m. position. Requires observation of store operations at all times of the week including weekends.
• Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
• Self-motivated and ability to motivate others to work as a positive team.
• Results oriented with the ability to balance other business considerations.

Schedule: Full-time, 40 hours per week. 8-hour shifts, 5 days per week.

The shifts for this position will generally be Sunday-Thursday, off Fridays and Saturdays.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Ottsville, PA 18942: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Why do you want to work at Kimberton Whole Foods?

Experience:

• Grocery Retail: 3 years (Required)
• Customer service: 3 years (Required)
• Inventory management: 2 years (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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