PRIMARY PURPOSE:

The primary responsibility of the Assistant Shift Manager Slots is to oversee day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards
• Engage, entertain, and inspire by making a focused commitment to S.H.O.W. and hold employees accountable for doing the same
• Manage team expectations, ensuring compliance with departmental and company policies.
• Assist with the management of staff scheduling to ensure company service standards are met
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control
• Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members.
• Fill in for the Shift Manager in their absence as needed

SUPERVISION:

• Guest Service Representatives, Slots
• M life Desk Representatives/Supervisors

MINIMUM REQUIREMENTS:

• Bachelor Degree or equivalent experience
• Two (2) years’ experience in a slots/casino environment

PREFERRED:

• Knowledge of player tracking systems to include Patron Management & Machine Accounting
• Previous money handling experience
• Prior management experience
• Previous experience working in a similar resort setting

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Gaming license/registration as required by jurisdiction(s)