Broad Description of Duties:

The Assistant Manager plays a significant role in theatre operations. The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and motivates hourly theatre associates and follows operating policies and procedures to ensure all company objectives are met and to achieve financial targets. This position reports to the General Manager/Operations Manager.

Essential Functions/Job Duties:

• Ability to work and problem solve independently
• Consistently create a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service
• Assist GM with hiring, training and associate development
• Supervise, motivate, reward and coach theatre associates to sustain exceptional levels of performance and appropriately counsel associates when they are not meeting expectations
• Understand and demonstrate desired behaviors for all staff duties including driving sales, loyalty registration, cash management, inventory, and follow-up with guests
• Ability to evaluate key performance indicators and translate into actionable information to drive guest satisfaction and financial results
• Maintain facilities that are clean, safe and in good repair
• Follow required procedures in the event of a guest or associate incident
• Identify opportunities to increase brand awareness and drive traffic into the theatre through a variety of marketing efforts, social media and community involvement
• Proficient in cash handling skills
• Proficient in Microsoft® Word, Excel, POS System
• Operate projection equipment including projectors, servers and sound equipment. Perform basic projection troubleshooting and bulb changes, upon completion of training
• Proficient in payroll processing, time keeping records, back office and audit process
• Enforce applicable federal, state, and local laws and regulations
• Preserve confidentiality of theatre information and passwords including knowledge of and adherence to PCI regulations
• Process daily corporate office or supervisor requests via phone and email
• Perform other such duties as may be assigned by Director of Operations, District Director, General Manager and Manager

Qualifications:

• Minimum 18 years of age
• Strong written and verbal communication skills
• Supervisory experience in a high volume movie theatre, retail or hospitality environment
• Flexible work schedule that includes late evenings, weekends and holidays as dictated by business needs