Job description

ASSISTANT GENERAL MANAGER – FULL SERVICE LIFESTYLE HOTEL, FLUSHING QUEENS, NY

Overview
A 208 room full service Renaissance by Marriott Flushing, Queens, NY is searching for a dynamic Assistant General Manager. The Assistant General Manager is responsible for the day-to-day operation of this lifestyle/boutique hotel, while continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing associates, while maintaining the integrity of the hotel.

The position offers abundant growth opportunities, an excellent compensation package and an opportunity to work with a proven leader in the industry.

The ideal candidate will have previous experience in a full service, lifestyle property and a proven track record of directing and motivating a full service hotel operation.

Previous Marriott experience and Mandarin language skills are helpful.

Responsibilities

• In conjunction with the Director of Sales, conduct a daily Sales and Revenue Strategy meeting focusing on pricing, yield management, market conditions and prospecting.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Participate in activating and energizing a cutting edge hotel F&B experience through thematic conceptual execution, creating buzz on social media platforms and through neighborhood awareness.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold a monthly financial review with all department managers and supervisors.
• Ensure that all department heads maintain budgeted productivity levels and standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate training programs.
• Participate in required M.O.D. coverage as scheduled.
• Adhere to all corporate and hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the annual Hotel business plan / budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to hotel standards, including compliance in all departments.
• Assist in creating a positive team-oriented environment which focuses on the guest, through associate development and motivation.
• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all Executive Committee members performance appraisals according to Hotel S.O.P.'s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel and discipline all management personnel according to Hotel S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.

Qualifications

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Marriott operating systems is extremely helpful.
• Ability to work with and establish chemistry other building tenants and contractors – i.e.: F&B. laundry, spa, etc.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Must have schedule flexibility for both AM/PM, weekends and holidays
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.

Job Types: Full-time, Part-time

Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Ability to commute/relocate:

• Flushing, NY 11354: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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