Job description

The position of Assistant General Manager is responsible for supporting the Hotel General Manager for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility and a strong working knowledge of financial statements and internal controls. An Assistant General Manager position is a roll-up your sleeves role that when necessary, will require the individual to work in multiple departments to support and lead the team. Our Managers do not manage from their offices but are actively out and about in the operation.

• Relocation assistance is not provided with this position

Responsibilities and Duties Include but Not Limited to the Following:

• Responsible for supporting the General Manager as the acting AGM in the day-to-day hotel operations or serving as a Department Manager when needed.
• Participate in recruiting, hiring and the ongoing evaluation of associates.
• Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
• Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment.
• Drive ongoing associate engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports, associates, and all property departments.
• Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards.
• Liaises with the Accounting Department to ensure strict adherence regarding company policies and controls.

We’ve got you covered: Benefits & Perks

• Dental Insurance
• Vision Insurance
• Paid Time Off Programs
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities

Requirements:

• 3+ years of Assistant General Manager experience in life-style, extended stay or select service properties
• Possess both branded and non-branded experience a plus
• Previous experience with Marriott, Hilton and IHG desired
• Current/Prior experience with Fosse, OnQ and Opera systems
• Superior communication skills
• Demonstrated passion for hospitality and service
• Attention to detail and highly organized
• Self-motivated and results-driven
• Creative problem-solver and multi-tasker

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• South Burlington, VT 05403: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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