Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.

What you will have an opportunity to do:

BASIC FUNCTION:

The Assistant General Manager (AGM) helps the general manager to ensure that day-to-day business operations run smoothly. The assistant general manager will draw up weekly schedules, order merchandise, and assist the general manager with training, recruiting, promotions and planning. Aid the staff to produce 4-diamond level service and personalized hospitality, exceeding established operational/service standards. Act as liaison with the GM/Directors to ensure alignment with their vision and goals. Direct programs pertinent to increasing service quality and personalization in line with budgeted expenses. Ensure that Benchmark Hospitality resources are fully utilized to achieve the property objectives.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• Five (5) years of progressive experience as a Director of Operations or General Manager in a hospitality environment.
• Significant industry experience with 4 diamond product; private corporate facility preferred.
• Advanced PC Skills – Outlook, Microsoft Word, Power Point and Excel preferred.
• Proven Leader with a consistent record of solid performance and results achievement for owners
• Outstanding verbal and written communication skills.

ESSENTIAL FUNCTIONS:

• Assist the General Manager in his/her day-to-day operations.
• The Assistant General manager assigns duties to HOD's and observes performance to ensure adherence to university policies and established operating procedures.
• Provides training to staff and HOD's.
• Acts as the GM’s public relations director and promotes the property, local community, and trade associations.
• Monitor the Guest feedback on Trip advisor, OTA's etc. and surveys.
• The Assistant General manager receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing, Payroll hours etc.
• Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to building operating controls, SOP’s, policies, procedures and service standards.
• The Assistant General manager ensures the objectives and goals of Brand and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including Audits, capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly, and monthly property inspections.
• Ensures property, grounds, physical plant, and work areas maintained to standard.
• The Assistant General manager builds strong working relationships and communications with ownership, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to all team members.
• The Assistant General Manager will ensure staff is provided with uniforms and name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.
• Assist the GM in in all aspects of business planning.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• The Assistant General Manager will respond to audits to ensure continual improvement is achieved.

Marginal Functions:

• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Lead effort to ensure that all National and Local laws pertinent to the conference center are being followed.
• All Other duties as assigned by the General Manager or Operational Management.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.