As an Area Operations Manager your essential job functions include:

Leadership (35%)

• Create a positive and productive working environment consistent with Dent Wizard’s core values
• Lead, coach and develop team to drive productivity and retention – complete ride-alongs as necessary
• Address day-to-day operational issues and ensure maintenance of customer sites for EHS and cleanliness
• Deliver Auction/Fixed site operating performance for assigned customers in terms of Revenue, EBITDA, LSR, Employee Engagement and Retention
• Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing new procedures.
• Partner with enabling functions to drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without sacrificing five-star service expectations.
• Identify opportunities to streamline and simplify processes, as well as optimize day-to-day operations
• Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
• Participate in field town hall communications

Customer Engagement (35%)

• Ensure fulfillment of service meets customer expectations
• Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
• Maintain knowledge of customer pricing and service expectations.
• Expediently address customer, operational, and performance concerns.
• Identify and implement value-added customer solutions

Staffing (20%)

• Drive talent selection and hiring for area roles needed
• On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
• Drive a culture of coaching through on the job engagement and formalized training to support technician development, engagement, and retention

Administration (10%)

• Troubleshoot most critical operational and personnel issues
• Ensure sites meet compliance standards (environmental, safety, and health)
• Support and adhere to DW’s policies and procedures on ethics standards and commitments

Competencies Required

• Lead and coach technicians
• Results Orientation
• Systems Thinking / Process Improvement
• Agility
• Initiative
• Influence
• Customer Focus
• Apply Knowledge

Position Requirements

• Minimum of 2 years leadership experience required.
• 3 years proven operations experience in a similar type of environment.

• Auto and reconditioning industry experience preferred.

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Travel as necessary (up to 20%).

Drug Policy

• All applicants being considered for employment must pass a pre-employment drug screening and background check.