About Us

At Multi-Specialty HealthCare (MSHC), we provide high-quality integrated healthcare to people suffering from neuro-musculoskeletal injuries and chronic conditions. Our extensive slate of office-based diagnostic, surgical and rehabilitation services, provided by our team of compassionate and skilled professionals, are medically managed from evaluation through treatment to ensure patients have the best achievable outcomes. We are a leader in care delivery for personal injury and worker’s compensation cases, in particular, and have a proven track record of returning patients to their pre-injury level of activity as quickly as possible. We are invested in doing the right thing. We serve to be a good corporate citizen and integrate ESG (environmental, social and governance) considerations within our company’s business practices and supply chain. Our mission aims to benefit employees, our communities, and the bottom line.

Job Duties

Motor Vehicle Collection Representative

Once initial intake is complete:

• Add Case to Task list (according to Open, Exhaust etc.)
• Double check and verify all insurance and case info is correct and Added
• Create case status sheet for provider
• Add insurance information to case
• Task case for 30 – 45 days unless issue (no claim, insurance etc.)

Correspond via email, phone calls and fax documentation regarding to attorney/insurance daily:

• Settlement Offers- Use PA Act 6 on all balances (MVA) PI is usually 30-45% of Balances
• Denied EOB of PHI copied for Attorney
• Records – If needed including Billing ledgers Etc.
• Questions and requests

Updated case status sheets (4 facility) weekly:

• Provide a brief of the case for the Providers to get a quick glance at the status and financials

Working pending account tasks daily:

• Review Cases
• Research Denied/Partially paid Claims – Paid correctly or not
• Rebill accordingly
• Call on Adjuster and or Attorney for Status of Payment or Case

Other Duties, including but not limited to:

• Retrieve dictated reports or progress notes
• Review all reports and and forward the errors to the QA team for corrections
• Forward billing errors to the treating offices for review and/or corrections
• Finalize and prepare bills and documents for submission (electronic and paper)
• Communicate with office staff to obtain accurate information

Minimum Requirements

• High school degree GED equivalent

• Working knowledge of insurance laws and regulations, billing and collection procedures.

Skills and Abilities

• Excellent verbal and written communication skills.
• Knowledge of computer applications, including Windows, Outlook, and Microsoft Office.
• Problem solving and organizational skills.
• Typing – 50+ WPM.
• Knowledge of insurance plans, workers’ compensation, and personal injury.
• Ability to effectively interact with doctors, attorneys, patients, and co-workers.

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Injury Care Center is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.