Job description
ANALYST, DIGITAL TECHNOLODY
WINGSTOP RESTAURANTS, INC.
ROLE PROFILE OVERVIEW
ROLE TITLE
Analyst, Digital Technology
ROLE LOCATION
Global Support Center
TEAM
IT
REPORTS TO TITLE
Sr. Product Manager, Digital
ROLE PROFILE DESCRIPTION
X FULL-TIME
ð PART-TIME
___40+__
HOURS PER WEEK
ð CONTRACTOR
ð INTERN
þ EXEMPT
ð NONEXEMPT
WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
YOUR IMPACT
We are seeking an Analyst, Digital Technology. This individual will be responsible for ongoing operation, planning, analysis and documentation for a complex, multi-tier, enterprise digital and ecommerce solution stack. This individual will directly impact all aspects of the design, development and operation of Wingstop.com, the Wingstop mobile apps and 3rd party integrations. This individual will work with a talented team of internal and external resources in a fast-paced, highly collaborative, Agile development environment.
WHAT YOU’LL DO
Under broad direction and supervision, gather business requirements for and implement changes to ecommerce and other restaurant technology systems.- Responsible for data collection and measurement of digital solutions and features. This includes testing across users, groups, individual restaurants, markets and national deployments.
- Must be able to understand the business needs of department leaders and translate those needs into actionable plans for measuring success.
- Ability to clearly & concisely present insights, in both written and verbal form, at any level of the organization
- Analyze data from multiple sources to proactively inform the design of more efficient solutions
- Appropriately identify and raise issues and risks to Management and team members
- Participate in the evaluation of new platforms, tools, and technologies.
- Represent the Digital team at project planning and implementation meetings.
- Create and update dashboards, reports, slide presentations, knowledge base articles, and other materials as needed.
- Partner with cross-functional teams to source data, verify trends, and develop the presentation of findings
- Evaluate problems and recommend solutions based on system knowledge and anticipated business needs.
- Use analytical skills to monitor trends, diagnose problems and surface opportunities.
- Assist the execution of product and marketing campaign launches.
- Develop, change and publish restaurant's menu and store data in e-commerce management system.
WHO YOU ARE
HUMBLE: You have a bachelor’s degree in Computer Science or Management Information Systems preferred, or equivalent work experience. You have experience working with ecommerce teams. Despite your resume, you feel there is always opportunity to further your personal and professional growth.
HUNGRY: You have at minimum 5 years of experience with ecommerce teams in an integrated, distributed, multi-unit restaurant or retail environment. You have a fire in you to keep pursuing excellence. Experience with the OLO ecommerce platform is a plus but not required.
SMART: You’re skilled in planning, organizing and multi-tasking using excellent interpersonal, written, and oral communications skills. In addition, you have strong personal commitment to integrity and professionalism.
SERVICE-MINDED: Ability to collaborate and communicate effectively with all levels of the management team. An independent thinker, an excellent problem solver, and a leader at heart. Represents the Digital team at project planning and implementation meetings.
ENTREPRENEURIAL: You work with an owner’s mentality when making recommendations about how to apply learnings to future plans. However, you also have a strong ability to work independently, as well as with internal teams, cross-functional teams and vendors. In addition, you have excellent organizational, time management, and prioritization skills.
A DAY IN THE LIFE
So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:
Frequent use of a computer, or other such equipment, essential to the successful completion of your everyday role responsibilities, often in a seated position.- Occasional work outside of regular business hours, based on business needs.
- Occasional travel may be required (domestic only, <5% of the time).
- Frequent expression or exchange of ideas and information with various departments and other external vendors.
- Frequent use of mental energy to serve the guest, brand partner and operations.
- Routine use of physical energy while moving about within your workspace (or within the office) to collect and deposit items for various needs, working extended hours, etc.
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
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