PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide security and safety for guests, employees and venue
• Abide by all state and federal law while enforcing hotel and venue policy
• Greet guests in a positive, friendly manner, and exemplifying MGM SHOW standards
• Actively market venue; which includes participating in marketing requirements and outings, including but not limited to:
  • Assist in developing restaurant database through networking and completing data cards
  • Build and establish personal clientele list
  • Weekly table reservations
  • (3) to (4) organic posts to one of the following social platforms with information provided by the marketing team: Facebook, Instagram, and Instagram Stories
  • Sharing of venues Facebook posts onto their own channels for branding and awareness
  • Posting and engaging (liking and commenting) with the venue’s social media posts, as well as engaging with review sites, such as Yelp
• Administer first aid and assist injured guests and employees
• Maintain current knowledge of authorities to contact in the event of specific situations
• Use professionalism in responses to all levels of situations that arise
• Be alert and vigilant of any suspicious guests or activity
• Escort guests or employees out of the venue as needed
• Provide detailed incident reports whenever issues arise with guests or employees
• Report safety concerns as they arise
• Control the flow of guests coming into the restaurant, bar and lounge
• Perform all opening and closing duties, based upon shift assignment
• Communicate with management and service team to fulfill and address any issues or needs requested by guests or other employees
• Perform other job-related duties as requested

MINIMUM REQUIREMENTS:

• Effectively communicate in English, both oral and written forms
• At least 21 years old
• Work varied shifts, to include weekends and holidays

PREFERRED:

• Two (2) years of experience as a Security Officer/Guard in similar, high-volume bar or nightclub establishment
• Bilingual, with English as primary or secondary language
• Experience working in a similar resort setting

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work as a part of a team in a high-stress and high-volume environment
• Ability to work in and adapt to a dynamic and frequently changing environment
• Ability to adhere to and execute established department policies and procedures
• Extensive knowledge of spirits, wine, and food
• Effective listening skills
• Possess strong judgement skills
• Ability to work under pressure while being able to pay attention to details
• Basic math skills
• Basic computer and reservation software skills
• Excellent customer service skills
• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
• Possess intrapersonal skills to deal effectively with all business contacts
• Must be able to communicate effectively in English, both oral and written forms

WORKING CONDITIONS:

• Indoor working conditions with hot and cold surfaces, steam, and wet floors
• Varied shifts, including weekends and holidays
• Moderate to high noise levels
• Physically able to lift and carry at least 50 pounds on a tray or arm service where it applies
• Physically able to walk or stand without assistance on various surfaces for an extended period