Job description
Overview:
This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, visitors and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities.
Hours are 11:45AM to 8:15PM for scheduled shifts during the week. Every other weekend hours are 845AM to 5:15PM Responsibilities/Job Description:
We have an immediate opening in our Hospital Registration Department. This position primarily supports the Arrival and Registration funcitons in our Emergency/Urgent Care Department.
This position is responsible for completing the financial clearance process within patient access which includes scheduling and registration activities. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and deliver an exceptional experience to patients, visitors and other customers. The Admission Financial Representative (AFR) must be able to articulate information in a manner that ensures patients, guarantors and family members have clear expectations and understand their financial responsibilities.
Hours are 11:45AM to 8:15PM for scheduled shifts during the week. Every other weekend hours are 845AM to 5:15PM
The job expectations for the Admission Financial Representative role include, but are not limited to the following:
Provide scheduling and registration support for patients.- Deliver an exceptional customer service experience to patients, families and other customers through consistently demonstrating Fairview behaviors.
- Manage daily worklists and resolve assigned tasks in a timely and efficient manner.
- Adhere to all compliance and regulatory requirements.
- Consistently demonstrate the Fairview Commitments related to Respect to People and Continuous Improvement.
- REQUIRED
- One or more years of customer service experience.
- One or more years of applicable computer knowledge and skills.
- PREFERRED
- High School Diploma, GED, or Post-Secondary Education
- Previous experience in a clinical setting with registration experience
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