Job description

About Bay Area Clinical Associates

Every day, the team at BACA works to set a new standard in evidence-based, multidisciplinary, and in-network mental healthcare for children and young adults. We’re an organization grounded around our clinical quality and care delivery with a culture that prioritizes diversity, equity, and inclusion, and a community-first workplace.

Headquartered in the San Francisco Bay Area, BACA has plans to grow thoughtfully and become a nationally recognized provider and leader in youth mental healthcare. Our clinics are currently located in San Jose, Berkeley and San Diego.

BACA is looking for an Administrative Assistant to join the operations team. This person will join an empathetic and team-oriented group that looks to support our patients and clinicians with an eye for detail and problem solving ability.

Purpose: Fulfill administrative duties for the clinic and other programs as assigned.

Essential Functions:

• Demonstrate professional and respectful rapport when interacting with patients, family members, co-workers, vendors, and other clinical staff
• Maintain organization and cleanliness within the office
• Monitor and supply inventory needs.
• Supports administrative team with conducting administrative duties including but not limited to: monitoring ARFs, scheduling, appointment check ins, collecting co-payments and paperwork, financial counseling and responding to needs of patients and clinicians.
• Clerical duties including copying, mailing, faxing, scanning, and sorting documentation
• Working with electronic systems including Bay Area Clinical Associate’s electronic health records (EMR/EHR) system, Office Ally, SecureBill Pay and Google (Gmail, Gcal, Google Drive).
• Articulate and operationalize BACA’s vision, mission and values on a daily basis and incorporate the organizational values into everyday decision-making
• Additional tasks as assigned from time to time by BACA leadership.

Minimum Qualifications:

• High school diploma
• Ability to maintain confidentiality and comply with HIPAA standards and BACA policies and procedures
• Employee must reside in California
• Onsite M-Th, 9-6pm and Fri 8-5p
• Be flexible and adaptable to organizational and program changes
• Effectively communicate in written and verbal form with staff and patients
• Must have strong computer skills; experience with Google Drive and Google Suite a huge plus
• Ability to manage multiple projects and meet deadlines
• Ability to maintain courteous and respectful customer service in highly charged emotional conversations
• Excellent work ethic, strong sense of responsibility, ability to problem-solve, be flexible with day-to-day job duty changes, and acute attention to detail
• Ability to clearly summarize pertinent clinical information via written correspondence and medical record documentation in a timely manner

Preferred Qualifications:

• Spanish (written and verbal)
• Associate’s or Bachelor's degree
• 1-2 years’ experience in healthcare setting

Full-Time Compensation and Benefits

• Health, vision, life and dental insurance
• 4 weeks vacation & sick leave with the ability to accrue more based on time served (if working 1.0 FTE; PTO is prorated)
• 401k plan
• Long-term disability insurance
• In-office perks
• Maternity leave
• Paid holidays
• Competitive salary and much more!

We’re a physician-owned and operated mental health company built to challenge the traditional stigmas against mental healthcare access, high quality care and affordable pricing. Since 2007 we’ve offered evidence-based mental health services to youth (aged 26 and younger) and their families in the San Francisco Bay Area and Southern California.

Please visit www.baca.org to learn more.

Job Type: Full-time

Job Type: Full-time

Pay: $21.83 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• healthcare support: 1 year (Required)

Work Location: One location

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